XING Help Center

Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.

By the way, we've published some help videos that may be of use to you: Go to videos

Events with ticketing

  • How can I sell tickets for my event via XING?
    If you go to "Create new event" you can choose between a free BASIC event or a fee-based Event PLUS with ticketing. PLUS events allow you to sell tickets for your event on XING with simple payment processing and ticket delivery handled by our subsidiary amiando.

    To organize an event with ticketing, just click on the corresponding link on the Package selection page and create a new event with a description, ticket categories, and pricing.
  • What fees do I incur when I organize an event with ticketing?
    There is a fee of 5.9 percent of the ticket price plus €0.99 per participant.
  • What is a promotion code and how can I redeem one?
    Every organizer of events with ticketing can create promotion codes and then send them to people who can get a discount on the purchase price or gain access to ticket categories that are only visible to people with a code. If you have been sent a promotion code you can redeem it on the corresponding event page when buying tickets.
  • As an editor or co-editor, am I able to take part in my own event for free?
    Yes. As an editor or co-editor of an event you can see the option to take part in an event for free. You will then appear on the guest list on XING, but you won't receive a ticket or be listed in amiando's guest list. Please take this into account when calculating the number of tickets available.
  • What rights do co-organizers have when it comes to events with ticketing?
    Co-organizers have the same rights for both events with ticketing and events without ticketing. This means that co-organizers can edit events and invite guests, but additional services from amiando (such as ticket category changes, adding promotion codes, and statistics) are not available to co-organizers.
  • Why am I no longer able to change participants' status in the guest list?
    When it comes to events with ticketing, it's important that the number of participants and tickets available are counted correctly. This is why it's not possible to manually change participants' status if they haven't bought a ticket for such events.
  • How do I cancel an event with ticketing services?
    If no tickets have been sold for your event yet you can cancel it directly via XING. If, however, tickets have already been sold, you can only cancel it via the amiando customer service team (subject to a cancellation fee).