XING Help Center
Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.
By the way, we've published some help videos that may be of use to you: Go to videos
My e-mail address is no longer valid - how do I log in?
No problem! You can still log in with a deactivated e-mail address and then change it. Just go to "Web profiles & contact details" for more information.
If you've forgotten your old e-mail address and password, please provide the following information which we need to make sure you're the profile owner:
- Date of birth
- Name of the person who invited you (if applicable)
- Address listed in your profile
- Phone number in your profile
- The e-mail address confirmed in your profile
- The last four digits of your bank account/credit card number (Premium members)
- Your new e-mail address
Once you've sent us this information we'll update your profile with your new e-mail address.
Please send the above information to us via the contact form.