XING Help Center

Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.

By the way, we've published some help videos that may be of use to you: Go to videos

Moderator help

  • Creating your own group

    If you can’t find a group to talk about your specialist field or interest and are prepared to act as a moderator, feel free to create your own group and run it how you like (within the framework of our code of conduct).

    A lot of moderators don’t just maintain their group, they also organise group events where members can meet up in person to get to know one another better, make new contacts or simply have some fun.

    How it works:
    XING makes it easy for you to set up a group: Go to the Groups section and click on the green button titled "Create new group ". Then just follow the on-screen instructions. The following benefits await you:

    • You don’t need to maintain your own website.
    • You don’t need any special hardware and don’t incur any costs.
    • You as a moderator don’t need to assume full legal responsibility (German legal notice (Impressum) obligation and liability for posts from the point of becoming aware of legal, moral or XING-defined violations) as XING is the first point of contact on account of being the operator of the platform.
    • You don’t need to find people to visit your group as it is open to every XING member so there’s a good chance of it being found. If your group offers some kind of value, current members are bound to recommend it to other people, thus helping you to grow your group.
    • People interested in your group don’t have to register separately to use it.
    • XING protects your data, so you don’t need to worry about your group members’ privacy.

  • Moderator duties

    Administrators and moderators have a number of rights that allow them to shape and manage their group. These rights should of course be used with care and not abused.

    Duties of administrators and moderators:

    • If group join requests are subject to approval, please try and approve or decline requests within a reasonable period of time.
    • Don't conduct any conflicts in public and issue warnings via personal messages. Do however feel free to remind people about the group rules and general netiquette in public.
    • Set a good example and do your best to encourage activity within the group.
    • Remain calm, even in difficult situations. Ask other moderators or the community team if you feel you need some advice before replying.

    Group owner duties: If you created a group and would like to leave it, please get in touch with us so we can reassign your status to someone else.

    Tip for company groups
    Based on experience, administrators for company groups change a lot due to employee fluctuation. The option to appoint and remove moderators is what distinguishes a moderator from an administrator(see "moderator rights").
    If you moderate a group for your company, we recommend you appoint some other moderators as administrators. If any of these employees leave the company, you can simply remove their moderator status.
    If you don't find the answer to your question here or in the code of conduct, just get in touch with us!

  • Moderator rights

    There are various different roles available within a group: Group members, administrators and moderators.

    Moderators

    • are appointed by the administrator,
    • can move, delete or close threads and
    • design the group's layout.

    Administrators

    • create groups,
    • can use all of the group's features,
    • have full moderator rights, and
    • can appoint and remove moderators.

    If you're a group administrator and would like to leave a group, please contact emailadresse@xing.com.

  • Moderators and Ambassadors: What's the difference?

    Moderators help to support their groups from a content and administrative perspective, and also ensure that the code of conduct is complied with. As a contact person for group members, they mediate in the event of any problems and also help to ensure a clear forum structure and generate their own content to encourage discussion.

    Ambassadors are moderators who spread the word for XING. They meet certain requirements and are permitted to organise official Ambassador events. XING provides Ambassadors with extra support, but do not receive any payment for their work.

    There are two kinds of Ambassador: regional and "Xpert".

    • Regional Ambassadors moderate large regional groups and organise events in their area on a regular basis. The combination of online and offline activities is a great way to boost networking and interaction between group members.
    • Xpert Ambassadors moderate large industry-specific Xpert Ambassador groups and are experts in their field. A lot of Xpert groups are often used as a forum for continuing discussions often initiated offline at events, trade fairs and the like. A lot of Xperts also organise their own events.

    When organising events, regional and Xpert Ambassadors can work together and even reach out to other XING regional groups that don't have an official status in order to achieve the common goal of providing the XING community with a great networking experience.

    We set great store on helping our moderators, which is why we have a community team to support them with any issues or questions they may have. If you're a group owner, moderator or Ambassador, feel free to get in touch with us via the contact form.

  • Designing your group: logo, short description, "About this group" tab

    You have the following options available to customise your group:

    1. Logo

    Function: Your logo should be simple yet memorable and serve to visualise the basic idea behind your group. A good logo can also help your group to be perceived in the same way as a brand. It also helps group members to recognise your group in the overview, while also generating a sense of belonging among members.

    Design: Unfortunately we can’t give you any specific information about designing your logo. The best thing to do is to use a search engine to find some tips on creating good logos. You can also look for e-tools that can help you realise your ideas (keyword examples: "Logo Maker", "Logo Creator", "Logo Designer").

    Display & size: Your logo will be automatically resized to fit anywhere on XING (e.g. in the XING app or search results). You should use an image 600 x 600 pixels in size.

    2. Short description

    The short description will be displayed below the group name and should serve to indicate the group’s target group in 70 to 140 characters.

    3. "About this group"

    It’s entirely up to you how you choose to shape the content that appears in the “About this group” tab. You can use both text and images.

    Click on “Add something” to add a text box or upload an image:

    • Add a text box: Enter a title and a description. Formatting information is available by clicking on the “i” symbol to the right of the word “Description”.
    • Upload image: Upload an image at least 190 x 190 pixels in size and crop the image how you see fit. If you like you can add a caption and a description.

    If you’d like to highlight your image, click on the arrow in the top right-hand corner of the image and select “Maximise”.

    You can also move the individual text and image modules around by dragging and dropping them with your mouse.

    Tip: Take the time to make your group as “cosy” as possible and convey your group ethos in words and images. This will not only help you to clarify your own perception of your group, it will also encourage people to join and keep coming back to your group.

  • Creating group rules

    It’s always useful to put together some rules for your group so your members know which topics are acceptable, whether advertising is permitted, and what kind of tone is expected. That way, group members know what to expect and you also have a basis for taking action and possibly deleting inappropriate content.

    Post these rules in the “About this group” tab to make it easier for group members to find them. This also helps potential group members decide whether or not your group would be of interest to them.

    Tip: Check out the rules used in other XING groups to get an idea of the kind of rules you might like to use!

    Please note that your group rules must not violate any applicable laws, XING’s GTC or the code of conduct for moderators.

  • Inviting people to join your group

    Select potential group members
    Please consider the following before inviting someone to join your group:

    • Who is your target group?
    • Why do you think the person you want to invite would be interested in your group? Take the time to browse their profile and see what they entered in their “Wants”, “Haves” and “Interests” fields.
    • Are you merely sending out invitations to add as many people as possible to your group? (Members will realise this and refuse to join your group. They may even report it as spam!)

    Invitation process
    How to invite people to join your group:

    • Go to the profile of the person you’d like to invite and click on “more”.
    • Select the option “Invite to join a group”.
    • Fill out your invitation and click on “Send”.
    That person will now receive an invitation containing a link to your group where they can accept your invitation or, if it’s a closed group, request membership.

    Invitation message
    Here are two handy tips you should think about before sending out invitations:

    • Let the person know why you think your group would be beneficial to them.
    • Address the person by their name as this is more personal and will increase your chances of them accepting your invitation.

  • Tips for a successful group

    Good preparation and assistance can help you to ensure a lively group with a respectful tone:

    • Group rules: Specify certain topics, target groups and the tone to be used in your groups so members are clear as to what’s okay and what’s not.
    • Design and structure: Take the time to think of a good name for your group and give it an appealing design and clear structure by defining forums, adding a logo, and writing an interesting “About this group” text.
    • Awareness: Use your blog, social networks and your e-mail signature to attract attention to your group. And don’t forget to send out group invitations.
    • Own posts: As a moderator you should reach out to your group members on a regular basis. Perhaps you can throw some thought-provoking questions into the arena or add some amusing anecdotes or simply provide tips and links to websites of interest to group members.
    • Assistance: Welcome new members who post in the introductions thread and play an active part in discussions to foster relations with your members.
    • Analysis: Monitor your group’s activity to see which discussions are going well and which aren’t. Use these findings to initiate new posts or adapt your group’s rules.
    • Support: Is your role as a moderator proving to be too much work? Ask another group member if they’d like to be appointed as an additional moderator so they can share the load.

  • Manage members and moderators

    How to manage your group members and moderators:

    • Go the your group and click on the “Group members” tab.
    • Your group members will be listed there in alphabetical order. You can also sort the list by recent or oldest members first.
    • To the right of the list you can filter the list by moderator or contacts.

    As a moderator you have various options available. You can appoint someone as a moderator, block members, or exclude them from your group.

  • Old groups help
    The answers here apply to the new groups section. If your group is still using the old version, please refer to the corresponding help section:
    groups.xing.com
  • Manage reported posts
    Moderators will see the "Group administration" section directly below the group logo. If you click on that you'll be able to see any reported posts, which you can then remove or approve.
  • Accept or reject membership requests
    As a moderator you'll see the "Group administration" section directly below the group logo that includes any pending requests. If you click on "Unconfirmed group members" you can review and accept or reject any requests.
  • Add member tags

    In the “Group members” section you can add as many member tags as you like. We’ll also be adding the option to filter members by tags in the overview (we’re still working on this feature) to make it easier for you to manage members.

    To assign a tag to a member, just click on the little grey plus symbol below the member’s name. Now you can select an existing tag or enter a new one.

    You can assign as many tags as you like to a member, which makes them a lot more flexible than conventional folder structures.

  • Manage forums

    To add a new forum or rearrange, rename or delete an existing one, click on the pencil symbol to the right of the respective forum. Please bear in mind you’ll need to be a moderator to see this option.

    You can create up to 10 forums per group. To change the order, drag and drop a forum’s double arrow and place the forum where you’d like to have it. To delete a forum, click on the minus symbol to the right of the respective forum.

  • Move posts to a different forum
    To move posts to a different forum, click on the green arrow in the top right-hand corner of the respective post and select "Edit". Now you can choose the forum to which you'd like to move your post and then save your changes.
  • Organise group events

    To organise an event, go to your group and click on the “Events” tab followed by “Create event”. Then just enter the relevant event details.

    Once you’ve created your event, click on “Invite guests” to start inviting people to your event. If you’d like to invite the entire group, just select “All group members”. Now you can write an invitation text and then hit “Invite guests”.

  • Delete a group

    You can’t delete your group yourself, but we can do that for you. The first thing we advise you to do is to find a successor. Ask your group members if any of them would be interested in taking you’re your moderator duties by a certain date.

    If no one wants to take over your moderator duties, send an e-mail to en-community@xing.com. We’ll then get in touch with you.

  • Resign as group creator/moderator

    Resign as group creator
    If you created a group you no longer want to manage, please send an e-mail to en-community@xing.com with the following details:

    • Link (URL) to the group
    • Link (URL) to the XING profile of your successor
    If you can’t find a successor, we will be forced to delete the group. If that’s the case, please let your group members know in good time so they can back up any information they might want to keep.

    Resign as moderator
    The first thing to do is to ask the person who created the group to remove you as a moderator. If you can’t get in touch with the creator of the group, send an e-mail to en-community@xing.com. Please make sure you include the link (URL) to the group in question so we know where we should remove you.