XING Help Center
Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.
By the way, we've published some help videos that may be of use to you: Go to videos
Why aren't messages being updated/synchronized?
Messages that XING generates, such as the welcome message when you sign up to the platform, do not contain the sender's ID, which in turn can lead to a problem when analyzing messages. From version 188.8.131.52 on these messages will be ignored, meaning that the problem no longer exists.