XING Help Center
Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.
NEW The first 4 help videos are now online – check them out now: Go to videos
Your basic personal info includes your first name, last name, gender and academic degree and title if applicable. You can edit this data at "Home → Settings → My personal data“. Please keep in mind that most changes have to be approved: only your academic degree and title can be changed by pressing the save button.
Changes to names and genders have to be manually approved by the XING support team. Click on the "Save" button once you have made your changes. You will be notified by e-mail as soon as your request has been approved.
1. XING is encrypted by default.
XING is made secure with 128-bit SSL encryption on its platform. This is the same encryption method used, e.g. by banks for their online banking processes. We salt passwords before saving them as hash values. More information about security
2. Privacy made in Germany.
3. Data storage in Germany
We only use servers located in Germany to store your personal details (including messages and attachments).
No personal member data is passed on to any third parties at any time. This includes all personal information such as addresses or landline and mobile phone numbers. As the operator of XING we are responsible for ensuring that our members’ data is protected in accordance with data protection regulations. We are aware that our members place great importance on their personal data being treated with absolute confidentiality. Advertising on XING is implemented in accordance with German and European data protection laws and guidelines. XING members have full control over their data security and privacy – and this will not change at any point in the future.
We endeavour to make advertising on the platform as relevant as possible for each individual member. Targeting does take place on XING on the basis of anonymous geographic and demographic factors such as "gender", "age" and "country/region". No advertising is ever shown that is based on personal data.
You can decide for yourself how much information about you is seen by others on XING. To edit your privacy settings, simply go to Settings (the cog icon at the bottom of the left sidebar) followed by the Privacy" tab.
We recommend you think about the pros and cons of increasing or decreasing your privacy levels:
- How would you like to benefit from having an open profile? Maybe you'd like to acquire new business contacts or get found by recruiters and people you know
- Which of your profile details would you like to keep private or only display to certain contacts?
XING lets you choose which of your personal details are visible. Here’s how to edit your settings:
1. Profile (incl. portfolio and contact list)
- Go to your Settings (cog symbol at the bottom of the left sidebar) > Privacy.
- Click on “Edit” in the top right-hand corner.
- Now choose who can see your profile and parts thereof (portfolio, contact list) in general, and whether you’d like your profile to be found by search engines.
- Now click on “Save” to confirm your changes.
If your profile is also available to non-members, i.e. profile visitors who aren’t logged in to XING, the following profile details will be available:
- Name, photo, current position, business location and country (but not the name of your current company)
- The “Profile details” section (“Wants”, “Haves”, professional experience, educational background, languages, interests and organisations)
2. Contact details
XING lets you choose which of your personal details are visible on a member by member basis. This is why none of your contact details are publicly available, i.e. they can’t be accessed by profile visitors who aren’t logged in. Even logged-in XING members are only able to see your business location unless you grant access to other details. Here’s how to edit your settings:
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Confirming contact requests
When confirming a contact request, you always have the option to choose which of your details you’d like that person to see. You can also make these settings your default so you don’t need to change them with every subsequent contact request.
XING member profile
You can change the settings for a specific member by visiting their profile and selecting the “Edit shared personal info” option in the top right-hand corner. Then just make your changes and click on “Save”.
Go to “Home > Contacts” followed by “More” to the right of your contacts. There you’ll see the “Edit shared personal info” option where you can make changes for each individual contact.
Go to the left sidebar and click on
"Settings/Invoices & Accounts" (cog symbol) > Privacy" and use the "Activity" tab under "Profile settings" to set whether your contacts should see changes and updates to your profile's content, groups you join, or event attendances in their network news
This is really handy as you can keep your contacts up to date via their homepage, e.g. if you change your business mobile number. Nevertheless, if you make a lot of changes in one go, it may be advisable to temporarily deactivate such notifications so you don't end up bombarding their network news.
1. How to create a secure password
- It should be at least 8 characters long and include both large and small letters, as well as numbers and special characters.
- Do not use any passwords that you use for other websites
- Try not to include any personal information (e.g. name, address, birthday, phone or account number).
- Avoid words/names that are easy to guess (hobbies, favorite club, artist, symbols, etc.).
2. Tip for creating a secure password that's easy to remember
A simple yet effective trick: Think of a sentence and use the first letter of every word including numbers and punctuation as your password. So if we take this example sentence:
"3 years ago I went to Thailand. It was 38 degrees there."
your password would be: "3yaIwtT.Iw38dt."
If you'd like to edit the e-mail address you use to log in to XING and to which XING notifications are sent, go to "Settings" (cog symbol in the left sidebar) and click on "Notifications". There you can make your changes.
You can select the language in which you would like to use the platform by going to "Settings (cog symbol in the left sidebar) > Personal data". There you also have the option of prioritizing people and groups in search lists that correspond to your language settings or people who come from the country where you live.
Here at XING we work closely with security researchers in order to act in a responsible way. XING is willing to address reported vulnerabilities quickly. We intend to patch the vulnerability before details become publicly available as it ensures safety for our end users. Please get in touch with us by sending an e-mail to security-reports [at] xing [dot] com and we will get back to you as soon as possible.
First of all, go to the profile you'd like to report. Then click on "more" in the top right-hand corner, followed by "Report this profile".
Go to the member profile you want to block. To the right of the member profile you’ll see the option "more" and “Block this user”. To unblock someone, visit their profile, click on "more" followed by “Unblock this user”.
If you block someone, they will still be able to find you when performing a search, but can't visit your profile. If you'd also like to prevent someone from sending you messages, visit their profile and select "more" followed by "Edit shared personal info". There, uncheck the box next to "...may send you messages".
N.B.: You can only block members you're not directly connected to. If you'd like to block a contact, you'll need to remove them as a contact (visit their profile, click on "more" followed by "Delete contact").
You can check this by going to your e-mail footer. To protect against phishing, we've added a sentence that includes your name, current position and company, e.g.:
"This message was sent to John Doe, Project Manager at Acme Inc."