XING Help Center

Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team if you need any other assistance.

Registration and login

  • How does the registration process work?
    The registration process on XING is made up of several stages, first creating a user account, and then saving basic information in your profile.

    Step 1:
    First enter in the login data which are necessary for creating your user account. Obligatory fields are marked with a star * and must be filled in during registration. All data marked with is treated as confidential. You decide who may see this information. XING will not release these details to third parties at any time.

    Step 2:
    Now you can enter your business details (company, position) for your profile. Please make sure that this information is correct, as it will be saved to your profile and posted on XING as soon as you have completed registration.

    Step 3:
    In this step a confirmation email is sent to the email account you indicated. This contains a link you should click to confirm your email address. Now you've successfully registered. If you were invited to join XING by another XING member, then only the first two steps apply to you.
  • How do I confirm my email address?
    During the registration process, a confirmation link is sent to the email address you've entered.

    Please check your emails. The message from XING contains a link requesting you confirm your address. Simply click on this link to confirm your registration.
    If you believe you have not received an email from XING, please check your spam folder.
  • When I log on to XING, I'm directed to the email confirmation page. Why is this?
    You haven't confirmed your email yet and are trying to log in with your username and password. When you try to log in you will be redirected to the confirmation page where you will be reminded to confirm your email address. In the event that you didn't receive our confirmation email, you have the opportunity to enter another email address in the confirmation page. (Registration - Step 3).
  • I receive an error message during registration
    If you receive an error message during the registration process, please check what it says. Maybe you missed out a field or filled in one incorrectly?

    XING automatically checks whether the email address you enter is valid to make sure your registration email actually reaches you.

    If you've checked all of the fields and are still getting an error message, please feel free to contact our Support team.
  • Why am I receiving reminders about my registration?
    This reminder email is part of the registration process and has been sent because you did not complete your registration either on the business details page or because you have not confirmed your email address.

    You will see a link in the reminder that will take you back to the page where you broke off your registration. This reminder email is designed to help you complete your registration.
  • What is the username?
    To find out your user name, go to "Settings" (the cog symbol in the left sidebar) followed by "Login data".

    When logging into XING, you can also enter your user name in the "Email" box instead of the email address you used to sign up to XING.
  • Can I change the data I enter during registration later on?
    Yes, you can change your profile data by going to "Settings" (cog symbol in left sidebar) > "Personal data". Some changes (such as your name) have to be confirmed by the XING Support team, however.
  • Why was my profile page deleted?
    There are various possible reasons why your profile has been deleted. If you think that your profile was deleted, please contact the XING Support team. In your correspondence, indicate which address you used to sign up to XING.
  • How do I log in to XING?
    Here's how to log in:

    Go to www.xing.com and enter your email address/username and password in the designated boxes in the top right-hand corner of the homepage. Then just click on "Log in".

    If you're not sure which email address you used to sign up to XING with, just check the address to which we send you messages such as our weekly newsletter.

    If you've forgotten your password, just click on "Forgotten password?" which appears below the login field. Please never give your login details to other people in order to protect your data!
  • I have forgotten my login data - what can I do?
    If you're not sure which email address you used to sign up to XING with, just check the address to which we send you messages such as our weekly newsletter.

    If you've forgotten your password, just click on "Forgotten password?" which appears below the login field.

    If you can't access your email address any more, please provide the following information which we need to make sure you're the profile owner:

    - Date of birth
    - Name of the person who invited you (if applicable)
    - Your business address
    - Address listed in your profile
    - Phone number in your profile
    - The last four digits of your bank account/credit card number (Premium members)
    - Your new/current email address

    Please also let us know whether we should add your current email address to your profile and/or whether you would like to receive a new password.

    Go to contact form.
  • Why can't I log in anymore?
    There are several reasons why you weren't able to log in. Here are a few potential solutions:

    Have you forgotten your password?
    If so, click on "Log in" in the top right-hand corner, followed by the link "Forgot password?". Now you can enter the email address you used to sign up on XING. We'll then send you an email with a new password.

    Do you have a new email address?
    Please log in with your old email address, i.e. the one you entered in your XING profile. Even if you don't use that email address any more, you can still use it to log in to XING. Once you've done that, go to your profile and edit your email address. You'll then be able to log in using that email address.

    Have you forgotten your password and the activated email address?
    In this case, please provide the following information which we need to make sure you're the profile owner:

    - Date of birth
    - Name of the person who invited you (if applicable)
    - Address listed in your profile
    - Phone number in your profile
    - The last four digits of your bank account/credit card number (Premium members)
    - The email address in your profile
    - Your current email address (if not the one entered in your profile)

    Once you've sent us this information we'll get back to you with your current login details.

    Please send the above information to us via the contact form.

    Are you prompted to accept cookies for the XING site?
    First of all, please check to see whether your browser accepts cookies. If not, please activate this setting. If it does, please delete any existing cookies and then reactivate them.

    More information about deleting cookies
    More information about activating cookies

    You've already reset your password but can't log in?
    This is probably due to your cache, so here's how to delete it:

    More information about deleting your cache"
  • How can I change my login data?
    You can change your login data on the page "Home → Settings → My login data. To change your password, simply enter your old password and then a new password. Enter the new password a second time, and make sure to save your changes when you're finished. If you wish to change your username, just enter a new username and confirm by pressing "Save". If the username you choose has already been taken by another member, the system will let you know and ask you to choose another name. Keep in mind that after changing your login data, your old details will no longer be valid for your XING user account, and that you can no longer use this data to sign in to XING.
  • Merge XING accounts / delete a profile no longer needed

    Sorry, but XING accounts cannot be merged. We therefore recommend you delete the profile you don't need by logging into that profile and then following the instructions here:

    http://www.xing.com/app/help?op=show;id=185

    (You can either click on this link or copy and paste it to your address bar (URL).

    If you are no longer able to delete the profile because you can't access it, we can of course do this for you but would need you to provide us with the following information from that profile to verify your identity:

    - Activated email address
    - Date of birth
    - Name of the person who invited you (if applicable)
    - Business address entered in the profile (mailing address)
    - Phone number (business or private)

    Once you've sent us this information we'll delete this account for you.

    If you'd like to access an old profile you can't get into right now, please send us your current email address and delete the newer profile as described above.

    Please send the above information to us via the contact form

  • My email address is no longer valid - how do I log in?

    No problem! You can still log in with a deactivated email address and then change it. Just go to "Web profiles & contact details" for more information.

    If you've forgotten your old email address and password, please provide the following information which we need to make sure you're the profile owner:

    - Date of birth
    - Name of the person who invited you (if applicable)
    - Address listed in your profile
    - Phone number in your profile
    - The last four digits of your bank account/credit card number (Premium members)
    - Your new email address

    Once you've sent us this information we'll update your profile with your new email address.

    Please send the above information to us via the contact form.

  • I clicked on "Forgotten password?" but haven't received an email.
    First of all, please check to make sure you entered the right email address (and/or user name) after clicking on the "Forgotten password?" link. If the email address there is correct and you still haven't received an email, please provide the following information which we need to make sure you're the profile owner:

    - Date of birth
    - Name of the person who invited you (if applicable)
    - Address listed in your profile
    - Phone number in your profile
    - The last four digits of your bank account/credit card number (Premium members)
    - The email address in your profile
    - Your current email address (if not the one entered in your profile)

    Once you've sent us this information we'll get back to you with your current login details. Should the need arise, we can also change your password for you. If you grant us permission to do so, we'll change your password and email it to you.

    Please send the above information to us via the contact form.