XING Help Center
Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.
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As a moderator of a group, you can quickly and easily create an event for your group that will automatically be displayed and visible to all group members on your group's homepage. For more information about this, please visit our group help section [Deeplink to Amb article].
The group help section provides you with detailed information on creating and managing your group [Deeplink to technical page].
1. Moderators should be familiar with and adhere to the XING “General Terms and Conditions”. Moderators who violate the General Terms and Conditions or the Code of Conduct could lose their moderation rights or be barred from the platform.
Moderators can contact XING (email@example.com) at any time if one of their group members violates the General Terms and Conditions.
2. Moderators should always treat others with respect and observe the netiquette Moderators are responsible for settling disputes within the group. They are mediators and must remain neutral. When settling disputes they should focus on the things the disputing members have in common. This is particularly important for moderators to remember when they are confronted with criticism themselves.
3. Moderators are responsible for acting as neutral mediators and helping to settle disputes within groups.
4. The group is not the moderator’s property, it is a joint project involving every group member. If a moderator leaves the group, he/she may not then attempt to damage the group, e.g. by deleting content.
If a moderator intends to leave the XING network and no replacement moderator is available, he/she should inform XING (firstname.lastname@example.org).
5. Moderators need to follow the Code of Conduct that XING has established for its members, but they also have the option of defining specific rules for their group. The group members need to be informed if a moderator decides to do this. Moderators must inform their group members in general if any of the points listed here is changed.
6. XING does not completely prohibit advertising content within groups. However, moderators should keep advertising to a minimum and the following regulations should be taken into consideration to protect group members:
- Advertising must be clearly marked as such and be relevant to the group.
- Logos from "sponsors" can be included in the HTML area of the group's homepage if this creates added value for group members.
- Company logos can only be part of the group logo if the group is directly related to or named after the company.
- The topics covered in newsletters should primarily be related to the group. The content should not consist of more than 10% advertising. Advertisements should be clearly marked as such and be relevant to the group.
- Invitations to events must be relevant to the group and not solely be used for advertising purposes. The description of a group event should clearly state any costs the event may involve.
- Moderators may not require members to pay for group membership or charge fees for their moderating services.
- Moderators should use their own judgement when deciding whether or not to allow advertising from members within the group. The advertising should, however, be related to the group topic or be marked as advertising and appear in an appropriate forum.
- Advertising for multi-level marketing or pyramid schemes is not permitted on XING.
7. Moderators should only edit or delete parts of a post if terms, names or other parts pose a problem (e.g., if they violate XING’s General Terms and Conditions or netiquette), or at the author’s request.
Moderators should not delete a post simply because they do not agree with the views expressed in the post.
When moderators decide to edit, delete or move a post, they should inform the author of the post by e-mail or private message unless the group rules state otherwise. Moderators can also delete or move a post if the discussion strays too far away from the original post or forum topic.
8. Moderators should take on an active role in their groups. If a moderator remains inactive for a prolonged period of time, XING reserves the right to close the group or replace the moderator.
Moderators should ensure they have someone available if they are not able to fulfil their duties (e.g. due to holiday, illness, etc.) as moderators must always be available to group members via personal message.
9. Before posting a XING member’s message, e-mail or post on XING or elsewhere, the moderator must obtain the author’s consent.
10. Moderators should not put up with ongoing attacks that are aimed at themselves or the group. They should issue warnings and, if necessary, ban the offending member(s) from the group in order to get the situation back under control. Moderators should warn the members personally, not publicly (e.g., private message, e-mail, telephone call), at least once and let them know why they have received a warning. Offending members should also have the opportunity to respond personally and the moderator should in turn respond to this, if appropriate. The member must be informed politely if he is banned from the group.
You'll find ideas and suggestions for moderating groups in our Code of Conduct for moderators and in our XING Moderation group.
If you would like to move a post thread to another forum, first go to the forum where the thread is currently located. Click on the pencil symbol (“Edit”) next to the thread and select the option at the top “Move thread to a different forum”, then choose the forum where you wish to move the thread from the drop-down list. Click on “Post” to confirm the change.
Please keep in mind that you may only move entire threads, not individual posts.
As a moderator, you have a number of design and layout-related options for personalizing your group under the Settings tab. Click on “Edit Layout” to upload different logos and change the border color. Use “Set up RSS feed import” to integrate external content on the group start page by embedding an RSS feed of your choice. And click on “Edit page” to add HTML text and images to your About this Group page. You can, for example, include an image to make your About this Group page more appealing.
Moderators and co-moderators have different levels of administrative rights within their groups.
Co-moderators are responsible for:
- Editing and deleting articles
- Managing members (approving/refusing/viewing the member list)
- Creating and editing forums
- Creating and sending newsletters
- Creating and editing news for the start page
- Posting events, and inviting group members to events
Moderators have all of the above rights, plus the following tasks:
- Create texts for the start page
- Managing co-moderators (granting permission / discharging co-moderators)
- Changing the basic group settings
- Creating a welcome message
- Editing the “Access” page and the “About this group” page
- Embedding an RSS import
- Adding or deleting languages
- Editing the group layout
Go to "Contacts" --> "Invite", and click on the ""Personal invitation links"" tab. You'll find a list of groups that you moderate. Select the group for which you’d like to send an invitation: next to the group name, you'll find a link. All you have to do is integrate this link into a normal e-mail with a personal message, and send the message to those people you wish to invite to your group. People who use this link to register to XING will automatically be made members of your group (with the exception of closed groups; in this case, individuals will still have to be confirmed by you), and will receive one month of free Premium membership.
Every group moderator has the option of individually adjusting the visibility of the group, making it either visible for everyone, only visible for XING members, or only visible for group members. In the latter case, the group will not be listed on the group page, and will not be found using the group search.
If conflicts arise within the group, your first step should be to contact the individual(s) involved via XING private message, and to attempt to settle the dispute in this manner. If you have any questions or would like assistance, feel free to contact the XING support team at http://www.xing.com/app/user?op=support.
The new co-moderators should be members of the group, or should join the group before becoming co-moderator. Go to the "Administration" tab, click on the "Member administration" button, and select "Confirmed members" from the drop-down menu. Click on the option "Appoint co-moderator" next to the member you wish to grant co-moderator status.
Use the Advanced Search on XING to look for members of your target group. If you would like to invite new members to your group, please follow this process: Click on the “Advanced Search” button (on the XING start page, below the “Search” field), enter one or more search terms in the fields, and then click on “Find”. Write to potential group members via private message, and invite them to join your group. Decide in a concrete manner how to address the person, and give a few reasons why they should join your group. You may choose to include the URL of your group or the personal invitation link (see “What is a personal invitation link?”) to your Group.
Keep in mind that you’re only permitted to send 20 private messages per day to members who are not direct contacts of yours.
In order to stay informed about new potential members for your group, you can create a member alert: Simply enter your search criteria in the Advanced Search screen, and then click on “Find”. Once the results appear, click on the "Create search alert" button (below the search results), choose a title for your search, set the search interval and click on the "Save" button.
You should begin by checking your group's visibility status. All new groups are set as default to be visible to group members only. If you want the group to be visible to all XING members in the group search or enable the group to be found by search engines, you will have to change the visibility as appropriate under "Settings" --> "Change basic settings".
You can also invite those XING members who belong to your community's target group to your group by sending them a message via XING. Use the advanced XING search to find the relevant XING members. Compose a personalised message where you briefly describe your group and use the personal invitation link for your group ("Contacts" --> "Invite", "Personal invitation links"). If you would like to invite people who are not yet registered on XING or to advertise your community outside of XING, you can integrate the invitation link into your website, your blog, or an invitation e-mail.
Generally speaking, Premium Membership is not compulsory for moderators.
If you have questions about the XING platform you can contact our Support team at http://www.xing.com/app/user?op=support and they will be happy to be of assistance.
Please send us a link to the group in question. We'll then check to see if we can delete it for you.