XING Help Center
Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.
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Code of Conduct for XING moderators
1. Moderators should be familiar with and adhere to the XING “General Terms and Conditions”. Moderators who violate the General Terms and Conditions or the Code of Conduct could lose their moderation rights or be barred from the platform.
Moderators can contact XING (firstname.lastname@example.org) at any time if one of their group members violates the General Terms and Conditions.
2. Moderators should always treat others with respect and observe the netiquette Moderators are responsible for settling disputes within the group. They are mediators and must remain neutral. When settling disputes they should focus on the things the disputing members have in common. This is particularly important for moderators to remember when they are confronted with criticism themselves.
3. Moderators are responsible for acting as neutral mediators and helping to settle disputes within groups.
4. The group is not the moderator’s property, it is a joint project involving every group member. If a moderator leaves the group, he/she may not then attempt to damage the group, e.g. by deleting content.
If a moderator intends to leave the XING network and no replacement moderator is available, he/she should inform XING (email@example.com).
5. Moderators need to follow the Code of Conduct that XING has established for its members, but they also have the option of defining specific rules for their group. The group members need to be informed if a moderator decides to do this. Moderators must inform their group members in general if any of the points listed here is changed.
6. XING does not completely prohibit advertising content within groups. However, moderators should keep advertising to a minimum and the following regulations should be taken into consideration to protect group members:
- Advertising must be clearly marked as such and be relevant to the group.
- Logos from "sponsors" can be included in the HTML area of the group's homepage if this creates added value for group members.
- Company logos can only be part of the group logo if the group is directly related to or named after the company.
- The topics covered in newsletters should primarily be related to the group. The content should not consist of more than 10% advertising. Advertisements should be clearly marked as such and be relevant to the group.
- Invitations to events must be relevant to the group and not solely be used for advertising purposes. The description of a group event should clearly state any costs the event may involve.
- Moderators may not require members to pay for group membership or charge fees for their moderating services.
- Moderators should use their own judgement when deciding whether or not to allow advertising from members within the group. The advertising should, however, be related to the group topic or be marked as advertising and appear in an appropriate forum.
- Advertising for multi-level marketing or pyramid schemes is not permitted on XING.
7. Moderators should only edit or delete parts of a post if terms, names or other parts pose a problem (e.g., if they violate XING’s General Terms and Conditions or netiquette), or at the author’s request.
Moderators should not delete a post simply because they do not agree with the views expressed in the post.
When moderators decide to edit, delete or move a post, they should inform the author of the post by e-mail or private message unless the group rules state otherwise. Moderators can also delete or move a post if the discussion strays too far away from the original post or forum topic.
8. Moderators should take on an active role in their groups. If a moderator remains inactive for a prolonged period of time, XING reserves the right to close the group or replace the moderator.
Moderators should ensure they have someone available if they are not able to fulfil their duties (e.g. due to holiday, illness, etc.) as moderators must always be available to group members via personal message.
9. Before posting a XING member’s message, e-mail or post on XING or elsewhere, the moderator must obtain the author’s consent.
10. Moderators should not put up with ongoing attacks that are aimed at themselves or the group. They should issue warnings and, if necessary, ban the offending member(s) from the group in order to get the situation back under control. Moderators should warn the members personally, not publicly (e.g., private message, e-mail, telephone call), at least once and let them know why they have received a warning. Offending members should also have the opportunity to respond personally and the moderator should in turn respond to this, if appropriate. The member must be informed politely if he is banned from the group.