Agile Methods

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• How the communication between customer and vendor should be planned, maintained and controlled for successful outsourcing?

• 
  Alyona Shechkova    Moderatore gruppo

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  How the communication between customer and vendor should be planned, maintained and controlled for successful outsourcing?

  Even if there is enough budget, resources and time to fulfill the project, still one problem can arise between customer and vendor when outsourcing - it is the process of communication.
  Here no one can dispute that communication is one of the main activities to successful outsourcing. How the communications are planned, maintained and controlled depends on:
  • size of the engagement
  • project management methodology
  • organizational maturity on both sides
  • time zone differences
  • complexity of domain or technology
  What else? In what way to organize better the communication process?
  
  • 29/09/2009, 11:31
  Alyona Shechkova ha scritto: > Even if there is enough budget, resources and time to fulfill the > project, still one problem can arise between customer and vendor > when outsourcing - it is the process of communication. > Here no one can dispute that communication is one of the main > activities to successful outsourcing. How the communications are > planned, maintained and controlled depends on: > • size of the engagement > • project management methodology > • organizational maturity on both sides > • time zone differences > • complexity of domain or technology > What else? In what way to organize better the communication process?
• 
  Alexander Kriegisch    Utente Premium   Moderatore gruppo

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  Re: How the communication between customer and vendor should be planned, maintained and controlled for successful outsourcing?

  Alena,
  
  I am a bit puzzled by your question because you as a member of a company providing outsourcing services should know already. Maybe I am mistaken, but do I smell a slight sales pitch here? And are we actually talking about agile methods specifically here?
  
  Maybe you can paraphrase your question for me and get a bit more specific. What do you need or want to know?
  
  • 29/09/2009, 15:03
  Alexander Kriegisch ha scritto: > Alena, > > I am a bit puzzled by your question because you as a member of a > company providing outsourcing services should know already. Maybe I > am mistaken, but do I smell a slight sales pitch here? And are we > actually talking about agile methods specifically here? > > Maybe you can paraphrase your question for me and get a bit more > specific. What do you need or want to know?
• 
  Alyona Shechkova    Moderatore gruppo

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  Re^2: How the communication between customer and vendor should be planned, maintained and controlled for successful outsourcing?

  Alexander, we are agile outsourcing company and currently we are working at the improvement of our communication process. That's why i ask you as experts to help me in striving to improve our work with customer.
  
  • 30/09/2009, 16:20
  Alyona Shechkova ha scritto: > Alexander, we are agile outsourcing company and currently we are > working at the improvement of our communication process. That's why i > ask you as experts to help me in striving to improve our work with > customer.