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• Interessante Position als IBMi Support Specialist in Ismaning bei

• 
  Markus Bleichner    Premium Member   Group moderator

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  Interessante Position als IBMi Support Specialist in Ismaning bei

  IBMi Support Specialist
  
  Reports to: Team Leader
  Location: Ismaning, Germany
  Role:
  Provide solutions to technical customer queries that relate to our IBMi based line of products, on a global scale.
  
  Responsibilities:
  • Provide functional expertise in the technical support process
  • Work with customers to ensure highest satisfaction level
  • Capture working notes and all details to resolve a case
  • Communicating with QC & Product Management in order to bring to bug resolutions
  • Creating knowledge units for the knowledgebase
  • Providing consulting services – on-site support and specific training
  • Conducting courses – possible, on demand
  JOB QUALIFICATIONS:
  Related Knowledge &Experience:
  • System Administration knowledge of IBMi /AS/400 based operating systems
  • Programming knowledge (preferably with CLP and/or RPG)
  • Familiarity with DB2/400 and ISAM/400
  • Familiarity with Windows access to IBMi
  • Familiarity with Client/Server environment
  • Integration related knowledge - advantage
  • Providing customer care - advantage
  • SQL knowledge - advantage
  • Familiarity with uniPaaS – advantage
  Formal Training or Education:
  • BA in computer-related sciences or Interdisciplinary Engineering & Management
  
  Skills and Abilities Required:
  • High level of English
  • Customer orientation
  • Excellent communication skills
  • Team player
  • Autodidactic capabilities
  • Willingness to travel
  
  Erkennen Sie sich in dieser Anzeige wieder? Dann überzeugen Sie uns, dass Sie der Richtige sind und senden Ihre aussagekräftige Online-Bewerbung incl. CV sowie Ihrer Gehaltsvorstellungen und Verfügbarkeit an den Director of Professional Services, Frau Martina Herrmann unter Bewerbung@magicsoftware.com. Wir freuen uns auf Ihre Zuschrift.
  
  • 02 Aug 2011, 09:58 am
  Markus Bleichner wrote: > IBMi Support Specialist > > Reports to: Team Leader > Location: Ismaning, Germany > Role: > Provide solutions to technical customer queries that relate to our > IBMi based line of products, on a global scale. > > Responsibilities: > • Provide functional expertise in the technical support process > • Work with customers to ensure highest satisfaction level > • Capture working notes and all details to resolve a case > • Communicating with QC & Product Management in order to bring to bug > resolutions > • Creating knowledge units for the knowledgebase > • Providing consulting services – on-site support and specific > training > • Conducting courses – possible, on demand > JOB QUALIFICATIONS: > Related Knowledge &Experience: > • System Administration knowledge of IBMi /AS/400 based operating > systems > • Programming knowledge (preferably with CLP and/or RPG) > • Familiarity with DB2/400 and ISAM/400 > • Familiarity with Windows access to IBMi > • Familiarity with Client/Server environment > • Integration related knowledge - advantage > • Providing customer care - advantage > • SQL knowledge - advantage > • Familiarity with uniPaaS – advantage > Formal Training or Education: > • BA in computer-related sciences or Interdisciplinary Engineering & > Management > > Skills and Abilities Required: > • High level of English > • Customer orientation > • Excellent communication skills > • Team player > • Autodidactic capabilities > • Willingness to travel > > Erkennen Sie sich in dieser Anzeige wieder? Dann überzeugen Sie uns, > dass Sie der Richtige sind und senden Ihre aussagekräftige > Online-Bewerbung incl. CV sowie Ihrer Gehaltsvorstellungen und > Verfügbarkeit an den Director of Professional Services, Frau Martina > Herrmann unter Bewerbung@magicsoftware.com. Wir freuen uns auf Ihre > Zuschrift.