Game Development

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Ivana Ivakic
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Looking for a gamer to join our German Customer Service & Billing Team!
Location: Amsterdam, Netherlands

GERMAN CUSTOMER SERVICE & BILLING REPRESENTATIVE

The Customer Service/Billing Representative (CSR) is the first line of defense in ensuring the satisfaction of the user base.
The position is composed of two tiers: customer service, which is composed of general inquiries, technical support, and billing
issue, and in-game Game Master (GM) work. This CSR assumes the role of problem solver when handling customer emails, and sage
and sentry when taking upon the mantle of an in-game GM. This position reports directly to the Customer Service/Billing Manager.

RESPONSIBILITIES & JOB DUTIES

• Resolve customer-service emails in a timely manner
• Monitor the anti-fraud system tool for our payment processors
• Assist users within the game in a professional and courteous manner
• Assist Product Management with game events and special projects (as needed)
• Other tasks as assigned by the Customer Service & Billing Manager

REQUIREMENTS

• Excellent language skills (written and spoken) in English and German. Native German speaker preferred but not mandatory.
• Game Industry experience is preferred and highly desirable
• Previous experience in a customer/billing position is preferred
• Strong oral, written, organizational, and presentation skills
• High level of professionalism, integrity, confidence and commitment
• Proven ability to effectively work and cooperate with people in a high work volume environment
• Strong understanding of in-game social networks and interactions between players and GMs

If you are interested, please send your motivation letter and resume to:

jobs.eu@perfectworld.com

For other vacancies, please visit http://de.perfectworld.eu/
This post was modified on 03 Jan 2012 at 03:24 pm.
- 03 Jan 2012, 12:14 pm
Ivana Ivakic wrote: > Location: Amsterdam, Netherlands > > GERMAN CUSTOMER SERVICE & BILLING REPRESENTATIVE > > The Customer Service/Billing Representative (CSR) is the first line > of defense in ensuring the satisfaction of the user base. > The position is composed of two tiers: customer service, which is > composed of general inquiries, technical support, and billing > issue, and in-game Game Master (GM) work. This CSR assumes the role > of problem solver when handling customer emails, and sage > and sentry when taking upon the mantle of an in-game GM. This > position reports directly to the Customer Service/Billing Manager. > > RESPONSIBILITIES & JOB DUTIES > > • Resolve customer-service emails in a timely manner > • Monitor the anti-fraud system tool for our payment processors > • Assist users within the game in a professional and courteous manner > • Assist Product Management with game events and special projects (as > needed) > • Other tasks as assigned by the Customer Service & Billing Manager > > REQUIREMENTS > > • Excellent language skills (written and spoken) in English and > German. Native German speaker preferred but not mandatory. > • Game Industry experience is preferred and highly desirable > • Previous experience in a customer/billing position is preferred > • Strong oral, written, organizational, and presentation skills > • High level of professionalism, integrity, confidence and commitment > • Proven ability to effectively work and cooperate with people in a > high work volume environment > • Strong understanding of in-game social networks and interactions > between players and GMs > > If you are interested, please send your motivation letter and resume > to: > > jobs.eu@perfectworld.com > > For other vacancies, please visit http://de.perfectworld.eu/

Game Development

Looking for a gamer to join our German Customer Service & Billing Team!