Business in Ireland

Business in Ireland

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  • Stephen Ryan
    Stephen Ryan    Premium Member
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    Technische Stützgelegenheit mit VMware im Cork, Irland
    Experte (Hochschulabsolvent) fuer den Bereich Virtualisierungs-Support VMware in Irland (Cork) gesucht

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    ausgeschriebene Vollzeit-Stelle Kundensupport, Technical Support Engineer (TSE) fuer unser Buero in Cork/Irland

    Ueber VMware:

    VMware ist der weltweit führende Anbieter von Virtualisierungslösungen für x86- und Desktop-Systeme. Mit ihrem einzigartigen Virtualisierungsansatz unterstützt VMware Technologie die Trennung von Software und zu Grunde liegender Hardware. Auf diese Weise kann ein einziger Computer mehrere Betriebssysteme und Anwendungen ausführen. Dies führt zu erheblichen Verbesserungen in den Bereichen Effizienz, Verfügbarkeit, Flexibilität und Verwaltbarkeit.

    Position:

    As our Enterprise Technical Support Engineer, you will provide technical support to both staff and customers who are working to implement VMware ESX Server and related products.

    Responsibilities
    o Respond to customer inquiries, primarily via email (70%) and telephone (30%)
    o Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
    o Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
    o Document all technical inquiries; develop and review content for knowledgebase
    o Provide training or assistance to junior staff
    o Participate in testing alpha and beta products

    Requirements
    o Experience in providing Unix/Linux technical support to enterprise customers or software customers
    o Excellent interpersonal skills
    o Fluent English and German both spoken and written
    o Strong Linux or UNIX administration skills
    o Familiarity with the installation and configuration of Linux or UNIX operating systems
    o Setup and operation of TCP/IP networking on Linux or UNIX systems
    o Good practical working ability with UNIX utilities, including editors and command shells
    o B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
    o Working knowledge of Linux, Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking


    Highly Preferred Skills
    o Hands on experience with VMware ESX Server or VMware products
    o Linux administration
    o UNIX kernel diagnostics/debugging (at a level typically found in senior level 2 or level 3 UNIX support staff)
    o Ability to program and debug Perl administration scripts
    o Experience in working with development organizations in a new product introductions role
    o Experience with operation and administration of Windows NT or Windows 2000 systems
    o Experience in administration of complex SAN environment
    o Familiarity with HTML authoring and operation of UNIX-based Web servers
    o Technical Certifications (MCSE, CCNA, Linux Certifications etc.)

    Benefits
    VMware extends many benefits to its employees in Ireland, including: free beverages and healthy snacks, paid holidays, comprehensive health coverage, life assurance, pension, and share options. The company also offers extensive internal training opportunities and an external education assistance program to help employees develop both professionally and personally.



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    Unterlagen an diese email-Addresse: stephenr@vmware.com
    • 14 May 2010, 10:32 am