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Carsten Hennig Premium Member Group moderator Xpert AmbassadorThe company name is only visible to registered members.22 Sep 2011, 10:05 am
We met Horst H. Schulze in Dusseldorf, Germany at Breidenbacher Hof, a Capelle Hotel, for an exclusive interview about new hotel projects, failed luxury hotels, highest service standards and his childhood in Germany.
Horst Schulze revolutionized the hotel industry, creating one of the most recognizable international brands, forever altering the very nature of customer service by creating a culture of “ladies and gentlemen serving ladies and gentlemen.” A charismatic leader and entrepreneur with an intimate understanding of market demands, he created a legion of loyal customers by raising the bar for customer service expectations to previously unimagined levels. Schulze provides audiences with successful service-oriented strategies to build and maintain lasting customer relationships that keep them coming back for more. A man of rare ability and prophetic vision, Schulze himself was named “Corporate Hotelier of the World” by HOTELS magazine and was awarded the Ishikawa Medal for his contributions to the quality movement. Currently chairman and CEO of The West Paces Hotel Group, Schulze is launching the newest standard in luxury hotels, Solis Hotels and Resorts and Capella Hotels and Resorts, creating an unmatched tier of customer service.
Watch here: http://www.youtube.com/watch?v=XI4prpVRrHU&feature=playe...
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