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• Customer Care Russian - Summer Project BERLIN

• 
  Stephanie Fernandez Buch

  The company name is only visible to registered members.

  Customer Care Russian - Summer Project BERLIN

  As a Customer Care Employee you will report to a Team Leader in Customer Care.
  
  As a Customer Care Employee you are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
  
  We are looking for candidates that are full-time available for the Summer Project for 4 months, however please note that our intention is to build up a long term relationship!
  
  Tasks:
  
  Handle pre and post reservation inquiries by phone, e-mails and fax;
  Handle sales requests by phone and e-mail;
  Modify, change and/or cancel existing reservations;
  Outbound calls to hotels/guests to arrangement special requests;
  Liaison between guest and hotel to resolve complaints;
  Manage relationships with hotels by providing high levels of customer service and account management support.
  
  Required Skills
  Excellent communication skills;
  Excellent commercial selling skills;
  Problem solving;
  Experience with internet and hotel industry;
  Sense of responsibility, independent and customer friendly.
  
  Required Experience
  Our ideal candidate is fluent both written and spoken in English and Russian;
  Available Full-time and flexible in your schedule to start in June 20th or 27th 2011;
  Valid work permit in Germany;
  Available to attend a full-time paid training.
  
  What Booking.com will offer You!!!
  
  A gross salary of EUR 1.550,- based on 40 hours
  International working environment;
  Convenient office location in the center of Berlin
  25 holidays per year on full time bases;
  25% Premium pay for hours worked after 8pm;
  60% Premium pay for hours worked on Saturdays, Sundays and Holidays.
  
  Interested? Please upload your CV and Motivation letter in http://www.booking.com/jobs English!
  
  • 10 Jun 2011, 1:07 pm
  Stephanie Fernandez Buch wrote: > As a Customer Care Employee you will report to a Team Leader in > Customer Care. > > As a Customer Care Employee you are responsible for handling pre and > post booking (hotel reservations) inquiries. You are also an > intermediary between customers and the hotel. > > We are looking for candidates that are full-time available for the > Summer Project for 4 months, however please note that our intention > is to build up a long term relationship! > > Tasks: > > Handle pre and post reservation inquiries by phone, e-mails and fax; > Handle sales requests by phone and e-mail; > Modify, change and/or cancel existing reservations; > Outbound calls to hotels/guests to arrangement special requests; > Liaison between guest and hotel to resolve complaints; > Manage relationships with hotels by providing high levels of customer > service and account management support. > > Required Skills > Excellent communication skills; > Excellent commercial selling skills; > Problem solving; > Experience with internet and hotel industry; > Sense of responsibility, independent and customer friendly. > > Required Experience > Our ideal candidate is fluent both written and spoken in English and > Russian; > Available Full-time and flexible in your schedule to start in June > 20th or 27th 2011; > Valid work permit in Germany; > Available to attend a full-time paid training. > > What Booking.com will offer You!!! > > A gross salary of EUR 1.550,- based on 40 hours > International working environment; > Convenient office location in the center of Berlin > 25 holidays per year on full time bases; > 25% Premium pay for hours worked after 8pm; > 60% Premium pay for hours worked on Saturdays, Sundays and Holidays. > > Interested? Please upload your CV and Motivation letter in > www.booking.com/jobs English!