Lean Thinking

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Ralf Lippold Premium Member Group moderator
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Waiting in the widths of Belgium
...a very personal story:

http://theservicerevolution.blogspot.com/search/label/Thalys

Have you had a similar un-customer experience yourself?

What was good?
What was bad?
What have you learned?
What was your action leading from that event?

Best regards

Ralf
- 03 Nov 2008, 8:02 pm
Ralf Lippold wrote: > ...a very personal story: > > http://theservicerevolution.blogspot.com/search/label/Thalys > > Have you had a similar un-customer experience yourself? > > What was good? > What was bad? > What have you learned? > What was your action leading from that event? > > Best regards > > Ralf