BPO Employees Opinion Survey 2009 attempted to study the general opinion of the BPO professionals on various important issues as layoffs, job security, employee satisfaction etc. The survey was conducted among 552 outsourcing professionals from India, UK, USA and many other countries representing all: senior, middle and entry level.
The results of the study can be downloaded from this location:
http://api.ning.com/files/cxkzzskBW56FOZj0GeYz4vEsF*7-V-GfSw...Magdalena Szarafin
http://www.szarafin.info