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James Foley Premium Member
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Technical Support Engineer- Fluent in German and English for Red Hat UK (based Farnborough UK)
Red Hat is a fast-paced, leading edge company that is changing the way software is developed, sold and supported. Due to continued growth, we are seeking to expand our Support Team. Based in Farnborough, UK, we are seeking experienced Support Professionals (junior to mid level) who have written and spoken fluency in English and German.

Primary responsibilities include assisting with highly technical support requests from our enterprise customers in Germany via the telephone and the Web while maintaining an extremely high level of customer satisfaction. Will also be expected to keep technical and non-technical skills current by participating in training courses and tending to personal development, all while working in a multicultural/multilingual technical team.

Relocation expenses will be offered to qualified candidates with EU work authorization.

Specific Duties/Primary Responsibilities:

• Perform initial or secondary investigation and respond to online and phone support requests
• Carrying out the necessary research and provide analysis to fully understand the issue
• Proposing workarounds if appropriate
• Proposing and discussing fixes, providing advice and educating customers
• Interfacing with engineering, product management and support management when necessary in order to prioritise customers' requests
• Incorporating your findings in Red Hat's knowledge base

Required Technical Skills & Professional Experience:

• Demonstrable commercial Linux experience in the enterprise sector - configuration, troubleshooting, debugging, system admin etc.
• Good theoretical knowledge of networking, UNIX-like services and concepts
• Advanced application debugging knowledge
• Basic kernel debugging and tuning knowledge
• Strong troubleshooting skills and a passion for problem solving and investigation
• Customer focus and service orientation
• Previous knowledge of support systems and tools
• Solid understanding of Open Source technologies and technical support environments
• Scripting abilities preferred (Perl/Python/Bash)
• Knowledge of enterprise storage solutions and clustering
• Knowledge of enterprise database solutions
• Prior participation in open source software projects is preferred

Preferred Education:

• Relevant technical degree or qualified by experience.
• RHCE or other Linux certification is preferred (although we will train and certificate successful candidates with an RHCE accreditation)

Please apply with a covering letter and CV (in English) to jfoley@redhat.com
- 29 Sep 2010, 5:26 pm
James Foley wrote: > Red Hat is a fast-paced, leading edge company that is changing the > way software is developed, sold and supported. Due to continued > growth, we are seeking to expand our Support Team. Based in > Farnborough, UK, we are seeking experienced Support Professionals > (junior to mid level) who have written and spoken fluency in English > and German. > > Primary responsibilities include assisting with highly technical > support requests from our enterprise customers in Germany via the > telephone and the Web while maintaining an extremely high level of > customer satisfaction. Will also be expected to keep technical and > non-technical skills current by participating in training courses and > tending to personal development, all while working in a > multicultural/multilingual technical team. > > Relocation expenses will be offered to qualified candidates with EU > work authorization. > > > Specific Duties/Primary Responsibilities: > > • Perform initial or secondary investigation and respond to online > and phone support requests > • Carrying out the necessary research and provide analysis to fully > understand the issue > • Proposing workarounds if appropriate > • Proposing and discussing fixes, providing advice and educating > customers > • Interfacing with engineering, product management and support > management when necessary in order to prioritise customers' requests > • Incorporating your findings in Red Hat's knowledge base > > Required Technical Skills & Professional Experience: > > • Demonstrable commercial Linux experience in the enterprise sector - > configuration, troubleshooting, debugging, system admin etc. > • Good theoretical knowledge of networking, UNIX-like services and > concepts > • Advanced application debugging knowledge > • Basic kernel debugging and tuning knowledge > • Strong troubleshooting skills and a passion for problem solving and > investigation > • Customer focus and service orientation > • Previous knowledge of support systems and tools > • Solid understanding of Open Source technologies and technical > support environments > • Scripting abilities preferred (Perl/Python/Bash) > • Knowledge of enterprise storage solutions and clustering > • Knowledge of enterprise database solutions > • Prior participation in open source software projects is preferred > > Preferred Education: > > • Relevant technical degree or qualified by experience. > • RHCE or other Linux certification is preferred (although we will > train and certificate successful candidates with an RHCE > accreditation) > > > Please apply with a covering letter and CV (in English) to > jfoley@redhat.com

Open Source

Technical Support Engineer- Fluent in German and English for Red Hat UK (based Farnborough UK)