Servicialisierung - verlässliche, rationelle & rentable Service-Erbringung

Servicialisierung - verlässliche, rationelle & rentable Service-Erbringung

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  • Paul G. Huppertz
    Paul G. Huppertz    Premium Member   Group moderator
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    In the course of the 9th Russian IT Management Forum, two lectures were given on Servicialisation, i.e. Сервиселизация

    - the keynote 'Servicialisation - Service Consumers Center Stage! / "Сервисиализация": удовлетворение пользователей услуг'
    http://www.slideshare.net/PaulGHz/9th-russian-it-management-...

    - the speech 'Role Changing - From CIO to CSO / Смена роли: от CIO к CSO'
    http://www.slideshare.net/PaulGHz/lecture-role-changing-from...

    Program of the 9th Russian IT Management Forums
    http://www.ospcon.ru/node/26307

    The content of the two lectures and its reception was reported in the article 'Servisializatsiya effectuates the convergence of IT and business / Сервисиализация поможет сближению ИТ и бизнеса' in the Russian edition of PC Week.
    http://www.pcweek.ru/its/article/detail.php?ID=139767

    The methodology of reliable, efficient & paying service provision will be explained to more detail on May, 28th 2012 in the master class 'Servicialisation - From Service Identifying to Service Billing' - 'Сервиселизация — услуги: от идентификации к биллингу' which is organised by the itSMF Russia.
    http://www.itsmforum.ru/news/all_news/2012_04_27
    This post was modified on 08 Jun 2012 at 05:21 pm.
  • Paul G. Huppertz
    Paul G. Huppertz    Premium Member   Group moderator
    The company name is only visible to registered members.
    s. comments & feedbacks in press release 'Russian companies are ready to provide services in a new way' from OmniNet
    http://www.omninet.de/fileadmin/downloads/en/div/PaulGHupper...
    s. press release in Russian language
    http://www.omninet.de/fileadmin/downloads/en/div/PaulGHupper...
    This post was modified on 26 Aug 2012 at 10:43 am.
 
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