Shared Services, Outsourcing and Offshoring

Please include a few lines to introduce yourself to the rest of the Group including your interest areas.

Please post your suggestions for discussion threads or areas of interest. This is a new group so we welcome your input to help structure it.

A place to learn about Shared Services and BPO best practice and to share your experiences, good and bad, of shared service design, implementation and operation.

Examples of best practice and not so best practice across the field of outsourcing and shared service

Sharing best practice and approaches that create sustainable outsourcing contract relationships that really deliver value to your business

All discussions about multisourcing - drivers, management structures, risks/issues, governance etc

This forum is to raise awareness within medium sized ISV's of the market for offshore software engineering services (captive or outsourced) covering R&D and testing.

Environmental factors will play an increasing key role in the selection of technology suppliers and partners. This section invites discussions on challenges and opportunities and impact on our market.

Use this focus area to post comments, articles, opinions and links to thought pieces that focus on new directions in outsourcing or captive shared service.

Globalisation by businesses to accelerate transformation initiatives is creating an increasing challenge for service providers. This section explores those challenges and how they are being met.

Why are some in-house or outsourced relationships successful, while others struggle or fail? This section should explore the strategies, processes, skills and tools to succeed.

The original Shared Service SIG was run by the Cabinet Office Shared Service team over 2005 – 2006. Alsbridge have now launched Shared Services Special Interest Group (SIG) 2007 to follow on from it

Archive of mailings sent by group moderators to members.