Swiss Desk

Swiss Desk

Posts 1-1 of 1
  • Theresa Hoffman
    Theresa Hoffman    Premium Member
    The company name is only visible to registered members.
    CLIENT SERVICES MANAGER - GERMAN TEAM (20)
    On behalf of our Client, a renowned International Life Insurance Company, located in the Grand-Duchy of Luxembourg, we are looking to recruit a

    Client Services Manager (m/f) – German Team

    The Client Services Department acts as a centre for service excellence in the provision and maintenance of high quality administration and service support to the Company’s international clients and pan-European network of distribution partners.

    Your role:

    - Act as one of the first points of contact for our high-quality distribution partners, such as family offices, tax lawyers, fiduciaries, estate planners, etc.
    - Aim to provide them with a world-class “post sales” service by means of close follow-up, very efficient communication and a high level of pro-activity.
    - Use this high servicing level to develop strong relationships with partners, with a view to building excellent cooperation.
    - Develop and implement service improvement initiatives.
    - Proactively solve operational issues and provide regular reports to management and staff.
    - Ensure day to day workload is managed in a timely and efficient manner amongst staff.
    - Coach and develop a small team. Conduct appraisals, agree objectives and identify training needs.
    - Ensure team performance objectives are achieved and proactively contribute to departmental performance objectives.

    Your profile:

    - At least 5 years’ customer service and people management experience gained within the financial/insurance sector.
    - Ideally, you have been running a client service desk in the financial sector.
    - A people manager and team player with excellent interpersonal and communication skills.
    - Highly mature person capable of working independently and able to demonstrate a high level of initiative and problem solving capabilities.
    - Possess drive, influential and persuasive skills as well as the ability to achieve results through working in a logical and systematic manner.
    - Flexible and adaptable you will enjoy challenging situations in a changing environment.
    - Native German speaking and fluent in English. Any other European language would be considered an asset.

    If you are interested in working in an environment where leadership, excellence, integrity and diversity are among the core principles, then please send your reply in confidence to the attention of

    Ms Theresa Hoffman
    Managing Director
    JOB X-CHANGE INTERNATIONAL
    Johannes-Kepler-Str. 8
    D-54634 Bitburg (Airport), Germany

    e-mail: job-x-change@t-online.de
    • 03 Aug 2010, 4:31 pm