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• New Drivers to Legacy Voice Migration

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  Davide Petramala

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  New Drivers to Legacy Voice Migration

  For years people in the voice industry have been chasing the proverbial “golden goose” aka, legacy messaging migration. They have identified at least 90 million users on old Octel systems that are coming to end-of-life. If you couple that with the large base of Nortel Call Pilot users, and a series of other legacy platforms such as Inuity and Audix platforms the numbers are double.
  
  What drives these customers to migrate to new messaging solutions? Many vendors have tried to target this market with new voice mail platforms that provide an abundance of great features, attempting to engage customers to make the change. However, the reality is that unless the system is no longer operational, customers are more inclined to stick to their end-of-life solutions. The only real drive most voice vendors are aware of is a major change in their voice platform, basically the customer will migrate when they decide it’s time to buy a new phone system.
  
  The situation arises from the fact that many organizations do not have new phone systems or voice platforms as major agenda items, unless the system is no longer functioning, or becoming too costly to continue using. With the advent of mobility, instant messaging, video and real-time collaboration, voice is becoming a distant item on most organizational game plans. In fact, according to most voice providers, the stats show that roughly less than 30% of their customers invest in new voice platforms each year.
  
  To Continue reading please visit http://www.esnatech.com/blogs/esnablog.htm
  
  • 14 Jun 2011, 4:26 pm
  Davide Petramala wrote: > For years people in the voice industry have been chasing the > proverbial “golden goose” aka, legacy messaging migration. They have > identified at least 90 million users on old Octel systems that are > coming to end-of-life. If you couple that with the large base of > Nortel Call Pilot users, and a series of other legacy platforms such > as Inuity and Audix platforms the numbers are double. > > What drives these customers to migrate to new messaging solutions? > Many vendors have tried to target this market with new voice mail > platforms that provide an abundance of great features, attempting to > engage customers to make the change. However, the reality is that > unless the system is no longer operational, customers are more > inclined to stick to their end-of-life solutions. The only real drive > most voice vendors are aware of is a major change in their voice > platform, basically the customer will migrate when they decide it’s > time to buy a new phone system. > > The situation arises from the fact that many organizations do not > have new phone systems or voice platforms as major agenda items, > unless the system is no longer functioning, or becoming too costly to > continue using. With the advent of mobility, instant messaging, video > and real-time collaboration, voice is becoming a distant item on most > organizational game plans. In fact, according to most voice > providers, the stats show that roughly less than 30% of their > customers invest in new voice platforms each year. > > To Continue reading please visit > http://www.esnatech.com/blogs/esnablog.htm