Telecommunication Business

Telecommunication Business

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  • Davide Petramala
    Davide Petramala
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    Unified Communications - Enabling Healthcare to Communicate
    What does Unified Communications Mean?
    Unified Communications is any device and/or type of application or interface that allows you to aggregate your communications. For instance, say you use a GroupWare solution such as Microsoft Exchange or Google Apps to manage your day to day email and schedule, with UC technology implemented you can receive faxes, calls and have voicemails transcribed and sent to your email inbox. The technology allows you to unify these forms of communication and therefore turn your GroupWare interface into a Unified Communications application.

    Key technologies such as Desktop Video can be seamlessly integrated into a facilities existing phone system leveraging SIP based VCPN (Virtual Communication Private Networking)technology. This integration creates a SIP based extension to your existing infrastructure allowing you to now network doctor offices, and practices to the main hospital facility. This would provide single digit or DID access to any doctor regardless of where he or she may be. Enabling speech technology would take this one step further and allow speech access from any land line or mobile device to say any employee or patient name and seamlessly be connected. With the integration of video, doctors can have extended devices in their private practice ad and be instantly connected to a room or group for real-time collaboration.

    No longer are we restricted to the telephone for communicating with colleagues or patients. Depending on the nature of the message, where I am and what I’m doing, I can decide to use either a real-time (voice and video) or offline (IM/text). No more waiting on hold or playing phone tag on the telephone. Office telephone, Smartphone, laptop, Tablet-PC or desktop PC will all be able to do the job whether it’s an instant message, e-mail, voice, or video communication that is required. This technology will also have a profound effect on the way we conduct meetings and do training in the future. Finally, advances in and the incorporation of speech recognition technology into Unified Communications will open up new vistas for securely accessing patient information and relaying clinical orders.


    Common Unified Communications Technologies
    Unified Communications systems can fall into a variety of categories. Common business Unified Communications technologies are Unified Messaging, Presence and Mobility services that unify these critical communication technologies with your existing interfaces i.e phones, email, web, business applications etc. Examples of unified communication technologies are smart phones, like the iPhone or Blackberry, and web services such as Portals and IVR's.


    Why is Unified Communications Important?
    Experts believe that Unified Communications technologies are the future communications best practices to drive productivity and to enhance core business processes. The issue is, based on most organizations' legacy infrastructure, the bottom up approach of RIP and replace to VoIP services is not practical or feasible for many organizations with budget constraint environments such as healthcare. Industries that are straddled with working legacy infrastructure need to look at technology that takes a top down approach and deliver on the promise of streamline communications by applying software application on the existing infrastructure. This delivers real time applications that will enhance communications with their existing business applications with no change to their existing phone infrastructure. The concept is to deliver Unified Communications with TDM security and reliability.

    Healthcare facilities can still amortize their existing equipment while upgrading them with the latest and greatest Mobility, Messaging, and Presence application that will provide anywhere access to doctors, nurses and patients with min change or investment.

    Wainhouse Research report states that, “the UC (Unified Communications) market is projected to reach $30 billion by 2013.” It goes on to say that products under the Unified Communications umbrella will grow with the market.

    For more information, please visit http://www.esna.com/messagelink.htm
    • 17 Feb 2010, 4:17 pm