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• Unified Communications Moving Beyond Unified Messaging

• 
  Davide Petramala

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  Unified Communications Moving Beyond Unified Messaging

  Many organizations claim to be executing Unified Communications, but are really just piloting it. Most of the deployments are only using a very small percentage of the features of Unified Communications (UC). Unified Messaging or even more basic elements such as voice mail forwarded to email seem to be the main features users are leveraging daily, but there is much more that can be done than just Unified Messaging. Presence and mobility are the key to Unified Communications. Presence is understanding how people want to communicate, and mobility leverages a dynamic workforce to enable real-time communications regardless of location, application or the device being used. Presence and mobility will dramatically reduce urgent messaging and unified messaging enables easy single access to all offline communications.
  
  With the emergence of information overload, organizations need UC tools as part of their business process to effectively filter and prioritize internal and external communications to maximize the efficiency of their workforce.
  
  Is your organization leveraging any forms of UC such as voice mail, instant messaging, presence, mobile phone integration, desktop telephony, video or any other collaboration tools? Are you in a pilot or do you have some pieces of UC deployed? When do you think your organization will move from a trial position to integrating features available for deployment system wide within your workforce?
  
  The potential for UC goes well beyond Unified Messaging and VoIP. If you've seen any of the information on Google Apps and the integration of Esnatech's UC services, you can see the idea of live communications integrated with a ubiquitous web framework truly delivers anytime, anywhere collaboration and communications. UC integration with Google Apps web pages and portals relays the true potential of unified communications with embedded presence and live collaboration from any operating environment, operating system, mobile or smart device. For instance, multiple people can check out the same document from Google Docs and work on it at the same time on their individual local computers; you can see who's working on a particular section at the moment and start an IM or live voice call with them right from within the same browser session.
  
  The potential is there to use the same presence information in the development and implementation of others on premise and SaaS based applications as well. Most UC has been focused on the unifying of email, phones, conferencing and so forth. Going to the next level of integrating communications throughout the line-of-business applications for maximum efficiency yeilds the potential for the greatest productivity gains and ROI.
  
  To learn more about Unified Communications and it's integration to SaaS based solutions, visit http://www.esnatech.com.
  
  • 10 Aug 2010, 7:44 pm
  Davide Petramala wrote: > Many organizations claim to be executing Unified Communications, but > are really just piloting it. Most of the deployments are only using a > very small percentage of the features of Unified Communications (UC). > Unified Messaging or even more basic elements such as voice mail > forwarded to email seem to be the main features users are leveraging > daily, but there is much more that can be done than just Unified > Messaging. Presence and mobility are the key to Unified > Communications. Presence is understanding how people want to > communicate, and mobility leverages a dynamic workforce to enable > real-time communications regardless of location, application or the > device being used. Presence and mobility will dramatically reduce > urgent messaging and unified messaging enables easy single access to > all offline communications. > > With the emergence of information overload, organizations need UC > tools as part of their business process to effectively filter and > prioritize internal and external communications to maximize the > efficiency of their workforce. > > Is your organization leveraging any forms of UC such as voice mail, > instant messaging, presence, mobile phone integration, desktop > telephony, video or any other collaboration tools? Are you in a pilot > or do you have some pieces of UC deployed? When do you think your > organization will move from a trial position to integrating features > available for deployment system wide within your workforce? > > The potential for UC goes well beyond Unified Messaging and VoIP. If > you've seen any of the information on Google Apps and the integration > of Esnatech's UC services, you can see the idea of live > communications integrated with a ubiquitous web framework truly > delivers anytime, anywhere collaboration and communications. UC > integration with Google Apps web pages and portals relays the true > potential of unified communications with embedded presence and live > collaboration from any operating environment, operating system, > mobile or smart device. For instance, multiple people can check out > the same document from Google Docs and work on it at the same time on > their individual local computers; you can see who's working on a > particular section at the moment and start an IM or live voice call > with them right from within the same browser session. > > The potential is there to use the same presence information in the > development and implementation of others on premise and SaaS based > applications as well. Most UC has been focused on the unifying of > email, phones, conferencing and so forth. Going to the next level of > integrating communications throughout the line-of-business > applications for maximum efficiency yeilds the potential for the > greatest productivity gains and ROI. > > To learn more about Unified Communications and it's integration to > SaaS based solutions, visit www.esnatech.com.