Trojanische Netzwerke

Trojanische Netzwerke

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  • Ingo Potsch
    Ingo Potsch    Premium Member   Group moderator
    The company name is only visible to registered members.
    Eine Kundenbeschwerde, die "viral" wurde.
    Complaint to Reliance that Went Ballistic
    TO: 1 More1 recipientCC: recipientsYou MoreShow Details FROM:Ingo Potsch TO:Vishal Jairath Message flagged Saturday, 6 August 2011, 13:18Message BodyReliance Broadband Complaints - Bill waiver for services not used-282538250493 (Pathetic Customer service)
    View all Reliance Broadband complaints
    Reliance Broadband

    Location: Maharashtra, India

    amitvams on Oct 29, 2010

    Bill waiver for services not used-282538250493 (Pathetic Customer service)
    Reliance is such a pathetic company to deal with that you just cant imagine..I escalated the matter of non-usage of services for certain period of time..which I was not able to escalate on timely manner..
    When I asked for the waiver they just dont budge..go through the mail trail..you come to know how adamant these people are....

    On Fri, Oct 29, 2010 at 11:59 AM, broadband@relianceada.com <broadband@relianceada.com> wrote:
    Dear Customer,
    We regret the inconvenience caused.

    With reference to your e-mail regarding "Cancellation of Broadband Service"
    for Subscriber ID 329840978554, please note that in order to address your
    concern, we request you to provide the following information as it is the
    mandatory information required to validate and process your request:     >
    Complete address along with the PIN code or Date of Birth
    Alternate contact number     >
    Kindly be assured that after we receive the required details, we would do
    our best to resolve your issue.
    Yours sincerely,
    Jyoti Sharma >
    Broadband Customer Care >
    Reliance Communications.
    For additional product and service related information, you may contact us
    through any of the following means:
    Phone: 1800 3000 7777 from any phone (Toll free) or, >
    022-3033 7777 from any phone. >
    Email: broadband@relianceada.com >
    Website: http://www.rcom.co.in >
    You can book your service complaints online at
    http://cnm.reliancecommunications.co.in/cnm/web/genTTCreatio... OR
    through IVR while calling at contact center.
    You can view your bills and make payments online through
    http://myservices.relianceada.com/launchAMSS.do for all RCOM services.
    Please register yourself on the portal. For difficulties in registration
    please write to myservices@relianceada.com
    Please note that your message will not be delivered if it exceeds the size
    limit of 5 MB per mail (including attachments).     >
    Requesting you to please create a shorter message (including attachments)
    with size less than or equal to the allowed mail limit in all your future
    communication.
    The information provided is based on prevailing terms and conditions of the
    company, which are subject to change without prior notice.
    This electronic message transmission contains information from Reliance
    Communications & is confidential or privileged. The information is intended
    to be for the use of the individual or entity named above. If you are not
    the intended recipient, beware that any disclosure, copy distribution or use
    of the contents of this information is prohibited. If you have received the
    electronic transmission in error please notify us immediately.
    -----Original Message-----
    From: Amit Srivastav (amitvams@gmail.com)
    Date: Friday, October 29, 2010 05:21 AM
    To: `~@@@~` ~|~ (rickwindersethi@gmail.com); !!Ajay!! haven't finished
    yet!!!! (ajay.still@gmail.com); ..Gagan mohla.. (gagan84s@gmail.com);
    @n@mik@ Bounthiy@@l (cuteena12@gmail.com); /// t / // J/- / //
    (nitincomplete@gmail.com); • » αѕнυтσѕн.... • » тнє яєαℓ єχρєη∂αвℓє « •
    (ashutoshsri1702@gmail.com); →@ñ!┼@ (→@ñ!┼@); ●๋•╠╣ДйĐ$0M●๋• ●
    ĐUĐ3....Õ...fUN gUY (vedi_shan@yahoo.co.in); ♛Chitranjan ♛
    (chitranjan.thakur@yahoo.com); ♥ VI©ĶY ♥ come fall in love again.....
    (vickythedon.vikram@gmail.com); ✔ρяαנαктα●•ツ ...╰» тнαт ѕσмєвσ∂y ( ); ѕ
    мє●•☄ (prajaktatrikul@gmail.com); a_k_singh@dell.com (a_k_singh@dell.com);
    Abheejit Bhagwat (abheejitbhagwat@gmail.com); Abhinandan AT HOME(shillong)
    (jewel.kapoor@gmail.com); Abhinav Alexander AKA Alex
    (abhinavalexander@gmail.com); Abhishek Chaturvedi (chaturabhi@gmail.com);
    Abhishek Singh (AB_abhi2k@gmail.com); ABL HR Consultants
    (ablhrconsultants@gmail.com); ada@rel.co.in (ada@rel.co.in); Adarsh sharma
    (sharma.adarsh@gmail.com); Ajay Thakur (ajaythakur1977@gmail.com); Ajitabh
    Jha (ajitabh4u@gmail.com); Alok Pandey (pandeya@dominosin.com);
    alokpandey1976@gmail.com (alokpandey1976@gmail.com); aman thinking about
    future (gudguy1432001@gmail.com); Amandeep Singh
    (contactamandeep02@gmail.com); amandeepsingh3@inbox.com
    (amandeepsingh3@inbox.com); Amarendra Sinha (sinha.amar@gmail.com);
    amaresh@strategichr.in (amaresh@strategichr.in); Amit Arora
    (amit.ites@yahoo.com); Amit Bansal (amitbansal22@gmail.com); Amit Jain
    (amitjain1979@gmail.com); amit lakhanpal (micklikeu@gmail.com); Amit
    Srivastav (amitvams@gmail.com); amit_srivastav@ibpovol.com
    (amit_srivastav@ibpovol.com); amit_srivastav01
    (amit_srivastav01@infosys.com); amit_vams@hotmail.com
    (amit_vams@hotmail.com); amit_vams@lycos.com (amit_vams@lycos.com);
    amit_vams@rediffmail.com (amit_vams@rediffmail.com);
    amit.ites@rediffmail.com (amit.ites@rediffmail.com);
    amit.srivastav@kvpcorp.com (amit.srivastav@kvpcorp.com);
    amit.srivastava@heroites.com (amit.srivastava@heroites.com);
    amit.srivastava@rediff.com (amit.srivastava@rediff.com); amitvams@yahoo.com
    (amitvams@yahoo.com); Amrita Joshi Pant (joshi.amritajoshi@gmail.com);
    Amrita Srivastava (amritasri@gmail.com); ANAMIKA BOUNTHIYAAL
    (anamika.bounthiyaal@gmail.com); anamika shrivastav
    (anu11_shri@rediffmail.com); Anamika.. Life is busy (cuteena12@yahoo.co.in);
    ANAND lucky (anandlucky.anand@gmail.com); anil kumar gautam
    (anilgautam97@gmail.com); Anil Salian (salian.anil@gmail.com);
    anil_salian@infosys.com (anil_salian@infosys.com); anil.m.rao@in.abnamro.com
    (anil.m.rao@in.abnamro.com); anishas@glam.com (anishas@glam.com); Ankit...
    ●๋•*m AlWAys Wid U *$●๋• (ankit.bansal955@gmail.com); Ansh Taneja
    (a1nsh@yahoo.com); antara.deshpande@ybservices.net
    (antara.deshpande@ybservices.net); anu@mancer.consulting.com
    (anu@mancer.consulting.com); Anuj Mittal (anuj2024@gmail.com); anupam
    srivastav (srivas.anupam@gmail.com); Anupam Srivastava
    (anupam_srivastava01@infosys.com); anupamasethi_1982@yahoo.com
    (anupamasethi_1982@yahoo.com); anupamtu@yahoo.co.in (anupamtu@yahoo.co.in);
    Anurag _LEO (srivastava.anurag15@gmail.com); anurag@vcustomer.com
    (anurag@vcustomer.com); appointments@post.com (appointments@post.com);
    aravind.smart@yahoo.co.in (aravind.smart@yahoo.co.in); Archana Srivastava
    (archu.lilly007@gmail.com); archana.sharma@convergys.com
    (archana.sharma@convergys.com); Arup Dutta (arupduttaa@gmail.com);
    arup_dutta1980@yahoo.com (arup_dutta1980@yahoo.com);
    arupdutta_1980@rediffmail.com (arupdutta_1980@rediffmail.com); Ashish Juneja
    (ashishjuneja@gmail.com); Ashish Pensalwar (ashish111pune@gmail.com); ASHISH
    SRIVASTAV OFFLINE TILL 4 JUNE (sunny8961@gmail.com); Ashishvpsvijay pal
    (vijay.blackhawk@gmail.com); ashokjain4u (ashokjain4u@gmail.com);
    ashoks@glam.com (ashoks@glam.com); Ashrumochan Mohapatra
    (ashru1984@gmail.com); asif pathan (asifapathan@rediffmail.com);
    asnehaprasanti@gmail.com (asnehaprasanti@gmail.com); Astha Srivastava
    Subject: RE: Reference to your e-mail

    With all due respect the problem is not resolved....hence cancel my service
    cancel my service
    cancel my service
    cancel my service.... is that clear to you all.....
    Pathetic ...

    Hi Friends Please never order reliance service ...this is what happens
    when you face a problem...read below to
    find how shamelessly they extend help....

    On Thu, Oct 28, 2010 at 11:27 PM, broadband@relianceada.com
    <broadband@relianceada.com> wrote:     >> Dear Customer,

    >> We regret the inconvenience caused.

    >> This is with reference to your e-mail regarding "Waiver for the Service
    >> Fault". Please note that your complaint which was already registered vide
    >> the Service Request ID 139392506 has been resolved from our end with the
    >> resolution that, we have not found any complaint regarding connectivity
    >> issue in the disputed period. Hence, we are unable to process your
    >> request.

    >> We request you to reconsider your decision regarding termination and give
    >> us
    >> an opportunity to serve you better in future.
    >>
    >> Looking forward to serve you in future.

    >> Yours sincerely,

    >> Bilal Patel
    >>
    >> Broadband Customer Care
    >>
    >> Reliance Communications.
    >>
    >>
    >>
    >> For additional product and service related information, you may contact us
    >> through any of the following means:

    >> Phone: 1800 3000 7777 from any phone (Toll free) or,
    >> 022-3033 7777 from any phone.
    >> Email: broadband@relianceada.com
    >> Website: http://www.rcom.co.in
    >>
    >> You can also book your service complaints online at
    >> http://cnm.reliancecommunications.co.in/cnm/web/genTTCreatio... OR
    >> through
    >> IVR while calling at contact center.

    >> You can view your bills and make payments online through
    >> http://myservices.relianceada.com/launchAMSS.do for all RCOM services.
    >> Please register yourself on the portal. For difficulties in registration
    >> please write to myservices@relianceada.com

    >> Please note that your message will not be delivered if it exceeds the size
    >> limit of 5 MB per mail (including attachments). Requesting you to please
    >> create a shorter message (including attachments) with size less than or
    >> equal to the allowed mail limit in all your future communication.
    >>
    >>
    >>
    >> The information provided is based on prevailing terms and conditions of
    >> the
    >> company, which are subject to change without prior notice.

    >> This electronic message transmission contains information from Reliance
    >> Communications & is confidential or privileged. The information is
    >> intended
    >> to be for the use of the individual or entity named above. If you are not
    >> the intended recipient, beware that any disclosure, copy distribution or
    >> use
    >> of the contents of this information is prohibited. If you have received
    >> the
    >> electronic transmission in error please notify us immediately.

    >> -----Original Message-----
    >> From: Amit Srivastav (amitvams@gmail.com)
    >> Date: Wednesday, October 27, 2010 10:33 PM
    >> To: broadband@relianceada.com (broadband@relianceada.com);
    >> customercare@relianceada.com (customercare@relianceada.com)
    >> Cc: ada@rel.co.in (ada@rel.co.in)
    >> Subject: Re: Reference to your e-mail
    >>
    >> Great to know that this all my fault....kindly crucify me....please
    >> order for 100 lashes on my back.....
    >> with this great prosperity words ...I kindly request you to cancel my
    >> services ....please dont refund any money...
    >> whatever i have paid for & the days I would not be using the services
    >> ....please take it as your incentive...
    >> I believe there is no room for loyality.....i will recommend all my
    >> friends ...to have fatter skin before they order for
    >> for reliance services...
    >>
    >> Mr Ambani I hope you are reading your mails :-)
    >>
    >> On Wed, Oct 27, 2010 at 1:54 PM, broadband@relianceada.com
    >> <broadband@relianceada.com> wrote:
    >>> Dear Customer,

    >>> With reference to your e-mail regarding "Bill Related Dispute", please
    >>> note
    >>> that your complaint which was registered vide Service Request ID
    >>> 139392506
    >>> has been resolved with the resolution that there is no complaint
    >>> registered
    >>> for network related issue for the disputed period. Hence, we are unable
    >>> to
    >>> process the waiver.
    >>>
    >>> In addition to this,we request you to reconsider your decision for
    >>> cancellation of services.
    >>>
    >>> Yours sincerely,

    >>> Archana Nair
    >>>
    >>> Broadband Customer Care
    >>>
    >>> Reliance Communications.

    >>> For additional product and service related information, you may contact
    >>> us
    >>> through any of the following means:
    >>>
    >>> Phone: 1800 3000 7777 from any phone (Toll free) or, 022-3033 7777 from
    >>> any
    >>> phone.
    >>> Email: broadband@relianceada.com
    >>> Website: http://www.rcom.co.in
    >>>
    >>> You can also book your service complaints online at
    >>> http://cnm.reliancecommunications.co.in/cnm/web/genTTCreatio... OR
    >>> through
    >>> IVR while calling at contact center.

    >>> You can view your bills and make payments online through
    >>> http://myservices.relianceada.com/launchAMSS.do for all RCOM services.
    >>> Please register yourself on the portal. For difficulties in registration
    >>> please write to myservices@relianceada.com.
    >>>
    >>> Please note that your message will not be delivered if it exceeds the
    >>> size
    >>> limit of 5 MB per mail (including attachments).
    >>>
    >>> Requesting you to please create a shorter message (including attachments)
    >>> with size less than or equal to the allowed mail limit in all your future
    >>> communication.

    >>> The information provided is based on prevailing terms and conditions of
    >>> the
    >>> company, which are subject to change without prior notice.
    >>>

    >>> This electronic message transmission contains information from Reliance
    >>> Communications & is confidential or privileged. The information is
    >>> intended
    >>> to be for the use of the individual or entity named above. If you are not
    >>> the intended recipient, beware that any disclosure, copy distribution or
    >>> use
    >>> of the contents of this information is prohibited. If you have received
    >>> the
    >>> electronic transmission in error please notify us immediately.
    >>>

    >>> -----Original Message-----
    >>> From: Amit Srivastav (amitvams@gmail.com)
    >>> Date: Wednesday, October 27, 2010 12:11 PM
    >>> To: broadband@relianceada.com (broadband@relianceada.com);
    >>> customercare@relianceada.com (customercare@relianceada.com)
    >>> Subject: Bill waiver-282538250493 (Pathetic Customer service)
    >>>
    >>> Hi,
    >>>
    >>> This is to inform you that i was not able to use the internet services
    >>> from 3 sep till 20 oct due to a error in connectivity.
    >>> I was not able to escalate the same to you all because ,I was out of
    >>> station.
    >>> The relatives of mine were not able to locate the detailed information
    >>> required to lodge a complain for the same.
    >>>
    >>> However ,when I returned back to Pune on 20 th oct.I was able to fix
    >>> the problem on my own as it was a mere Sync issue-problem with the
    >>> Physical setup.
    >>>
    >>> I called your customer service on 20th Oct requesting for
    >>> credit/waiver for the days services not used. complain
    >>> no-139392506.This complain was closed without my consent claiming the
    >>> request to be invalid.
    >>>
    >>> I called your customer service on 23 oct & asked for Manager.The rep
    >>> refused for Manager claiming he's not authorised to connect the call
    >>> to Manager.He offered to speak to some senior,latter told me that they
    >>> all are busy on other call.He committed for a call back in hours
    >>> time,however till today there has been no call.
    >>>
    >>> I am shocked & thrilled with the nonsense after service being provided
    >>> ..I would demand either you credit/waive(3rd sep-20 oct) the charges or
    >>> disconnect the service
    >>>
    >>> --
    >>> Regards,
    >>> Amit Srivastav
    >>> Cell-9604647871,9527533800
    --
    Regards,
    Amit Srivastav
    Cell-9604647871,9527533800
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    • 09 Aug 2011, 12:38 pm