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Torben Rick Premium Member Group moderator
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1 in 5 customer complain to companies through social media
Social media has forced openness and transparency in businesses that was not possible before.

The power has shifted to the customer who can, if dissatisfied with the business, impact the business and brand very publically.

— http://www.torbenrick.eu/t/r/xvt

Best wishes/Mit besten Grüßen/Med venlig hilsen
Torben Rick
- 27 Dec 2011, 06:25 am
Torben Rick wrote: > Social media has forced openness and transparency in businesses that > was not possible before. > > The power has shifted to the customer who can, if dissatisfied with > the business, impact the business and brand very publically. > > — http://www.torbenrick.eu/t/r/xvt > > > Best wishes/Mit besten Grüßen/Med venlig hilsen > Torben Rick