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• Wake up call – change or fade away

• 
  Torben Rick    Premium Member   Group moderator

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  Wake up call – change or fade away

  Businesses to consumer industries are facing tremendous changes in the way customers wish to be served. This puts a lot of pressure on management to understand that if the consumer’s or customer’s way of behavior changes, this means that the company’s customer service needs to change.
  
  — http://www.torbenrick.eu/t/r/nhl
  
  
  Best wishes/Mit besten Grüßen/Med venlig hilsen
  Torben Rick
  
  • 20 Oct 2011, 04:22 am
  Torben Rick wrote: > Businesses to consumer industries are facing tremendous changes in > the way customers wish to be served. This puts a lot of pressure on > management to understand that if the consumer’s or customer’s way of > behavior changes, this means that the company’s customer service > needs to change. > > — http://www.torbenrick.eu/t/r/nhl > > > Best wishes/Mit besten Grüßen/Med venlig hilsen > Torben Rick