Personal information
- Haves
- E-Mail-Management, E-Mail-Response-Management, Enterprise-Response-Management, ERMS, Customer Experience Management, Digitale Poststelle, Mailroom, intelligenter Self-Service, Video-Chat, Chat, Co-Browsing, Virtuelle Filiale, Wissensmanagement, Knowledge-Management, ECM, Enterprise-Content-Management, DMS, Social Media Monitoring, Web Monitoring, FAQ-System, OCR-Lösung
- Groups
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Professional experience (23 years, 5 months)
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Jul 2005
- present
(6 years, 8 months)
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(The company name is only visible to registered members)
Industry: Information Technology & Services, Communication-Center, Multikanal-Lösungen, E-Mail-Management, E-Mail-Response-Management, ERMS, Digital Mailroom, digitale Eingangspostverarbeitung, Web-Collaboration, Co-Browsing, Chat, Call-Center, Multichannel
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Jul 2005
- present
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Feb 2003
- Jun 2005
(2 years, 5 months)
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bestSella AG, http://www.bestsella.com
Industry: Information Technology & Services
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Feb 2003
- Jun 2005
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Jul 2000
- Dec 2002
(2 years, 6 months)
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Industry: Information Technology & Services
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Jul 2000
- Dec 2002
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Oct 1998
- Jun 2000
(1 year, 9 months)
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D2 Mannesmann, http://www.vodafone.de
Industry: Telecommunication
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Oct 1998
- Jun 2000
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Sep 1988
- Oct 1998
(10 years, 2 months)
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Stadtsparkasse Köln, http://www.sk-koeln.de
Industry: Banking
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Sep 1988
- Oct 1998
- Employment status
- Executive
Educational background
- Languages
- German, English
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