Andreas Manzey
Sparkassen-Betriebswirt
Director PreSales & Consulting(The company name is only visible to registered members)
- 44141 Dortmund
- Germany
Personal information
- Wants
- Projekte, in den Themenfeldern, E-Mail, E-Mail-Management, E-Mail Response Management, ERMS, Knowledge Management, Wissensmanagement, Knowledge DB, Wissensdatenbank, Web Self Service, Social Media, Kundenservice, Kundendialog, Business-Kontakte, Sachverständigen-Aufträge, Technical Consultant m/w, Implementation Consultant m/w
- Haves
- Erfahrung, Electronic Banking, Zahlungsverkehr, Sparkasse, Rechenzentrum, Call Center, Customer Relationship Management, CRM, Billing, Clarify, Amdocs, Remedy, Action Request System, ARS, ITIL, Unternehmensberatung, Communication Center, Contact Center, Projektmanagement, Projektleitung, Software-Integration, Systemintegration, Kundenservice, Ausschreibungsmanagement, Call Center Analyse, Training, Coaching, Auslandserfahrung, Adobe, LiveCycle, Acrobat, DMS, Business Process Management, Formularanalyse, Formularmigration, Formulardesign, Formulargestaltung, Formularprogrammierung, Formularverwaltung, Web 2.0, User Experience, Workflow, 2D-Barcode, PDF417, Datenvisualisierung, rich internet applications, RIA, Interviews, Autorentätigkeit, eGain, E-Mail-Management, E-Mail Response Management, ERMS, Knowledge Management, Wissensmanagement, Knowledge DB, Wissensdatenbank, Web Self Service, Social Media, Gutachten, EDV-Sachverständiger, Sachverständiger, IT-Forensiker, Forensik, Computerforensik
- Interests
- Reisen, Neuseeland, Musik, Tauchen, Halb-Marathon, VOICEBOXX
Professional experience (24 years, 5 months)
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Dec 2009
- present
(2 years, 6 months)
-
Director PreSales & Consulting
(The company name is only visible to registered members)
Industry: Computer Software
-
Dec 2009
- present
-
-
Feb 2011
- present
(1 year, 4 months)
-
Sachverständiger für Informationstechnologie
Industry: Information Technology & Services
-
Feb 2011
- present
-
-
Mar 2009
- present
(3 years, 3 months)
-
affirmo - Andreas Manzey, http://www.affirmo.de
Industry: Consulting
-
Mar 2009
- present
-
-
Nov 2009
- Nov 2011
(2 years, 1 month)
-
Berufsfachverband geprüfter EDV-Sachverständiger
Industry: Information Technology & Services, EDV-Sachverständiger, IT-Forensiker
-
Nov 2009
- Nov 2011
-
-
Oct 2006
- Feb 2009
(2 years, 5 months)
-
Adobe Systems GmbH, http://www.adobe.de
Industry: Computer Software
-
Oct 2006
- Feb 2009
-
-
Jan 2003
- Sep 2006
(3 years, 9 months)
-
Senior Manager, Customer Care, Service Platforms
Lycos Europe GmbH, http://www.lycos-europe.com
Industry: Internet
-
Jan 2003
- Sep 2006
-
-
Mar 1999
- Dec 2002
(3 years, 10 months)
-
eLoyalty (Deutschland) GmbH, http://www.eloyalty.com
Industry: Management Consulting
-
Mar 1999
- Dec 2002
-
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Jul 1994
- Mar 1999
(4 years, 9 months)
-
Berater, Call Center Manager, Leiter s-direkt
Sparkassen-Informatik GmbH & Co. KG, http://www.sparkassen-informatik.de
Industry: Information Technology & Services
-
Jul 1994
- Mar 1999
-
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Jan 1988
- Jun 1994
(6 years, 6 months)
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Sparkasse Beckum-Wadersloh, http://www.sparkasse-beckum.de
Industry: Banking
-
Jan 1988
- Jun 1994
- Employment status
- Executive
Educational background
- Oct 1992 - Jun 1993
- Westfälisch-Lippische Sparkassenakademie Sparkassen-Betriebswirt
- Languages
- German, English
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