Annamaria Dorka Boros

•Responsible for managing the VSOE EMEA Operations, process transactions, business processes and 9 direct reports. •Accountable for VSOE Pricing across EMEA for more than 20.000 contracts year over year, including VSOE checking for all quotes, reporting and metrics, process flow and automation, dashboard and reconciliation.

• Responsible for VSOE analysis, related processes and reconciliations; ensured that adequate evidence and internal controls exist and function effectively to substantiate the Company’s compliance position; led audit interactions relating to the subject of VSOE. • As a subject matter expert, proactively worked with the EMEA management team and process managers. Defined and run data models that highlighted potential VSOE compliance issues and project implications.

• Led and organized the Order Management activities for all Hungarian Commercial Channel Partners. Provided consulting on all fronts: controlling the Backlogs, optimizing business queries, cooperating with internal and external customers, countries teams and back office. Responsible for liaising between Customer, Sales and HP. • Controlling and monitoring orders, physical and financial claims. Providing integrated planning solution for Business critical queries with the goal to ensure efficient resolution

• Led the Customer Service Department and implemented new policies and procedures in customer services; ensured that all sales and service objectives are met. • Recruited and organized the customer service team and enabled convergence towards Apollón sro’s standards. Helped to deliver improved quality of services, to gain customer loyalty, deepened customer relationship and stronger brand.