Anne Plancius

Support partners in pre-sales and post sales

Support sales and partners at a business consultancy and technical level to sell DocAve

Manage the ROI Indicator - Train and support the PreSales - Write whitepapers and articles for RES Software - Responsible for the contacts with external communities (RES Software Valuable Professionals) - Provide input for a POC in a Box in conjunction with VMWare - Create and maintain tools for the PreSales - Technical and sales training for partners

Managing service delivery for several customers and managing 8 engineers. - Managing the service desk - Planning of 8 engineers - Managing 2 consultants - Escalation Manager - Project Manager - Technical sales support

Advising customers about our products and how they can use them to deliver a better service. - Installation and configuration of BMC Performance Manager (BMCS- CE Patrol Central Infrastructure, BMCS - CE Patrol for Service Level Management, BMCS - CP Patrol for SAP Solutions) - Delivering training (BMC Patrol, ITIL Foundation, Service Reporting, Airport Simulation) - Project Management - Education Manager (responsible for the calendar and the appropriate trainers) - Solution architecting for major

Installation, configuration and maintain Baan ERP software at several customers - Installation of BaaN IV - Support of BaaN IV - Technical support in a Baan IV c3 to Baan IV c4 migration - Support of Triton

Governance Process Management IT Strategy

A bachelor after AMBI HP. Wrote a Business Information Plan for 2Build4.