Dr. Bernd Welz
Bis 2019, Chief Knowledge Officer, SAP SE, Walldorf
Walldorf, Deutschland
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Berufserfahrung von Bernd Welz
Bis heute 4 Jahre und 9 Monate, seit Juli 2019
Board Member at Klimastiftung für Bürger
Klimastiftung für Bürger - NGO for Education for Sustainable Development
7 Jahre und 6 Monate, 2012 - Juni 2019
Chief Knowledge Officer
SAP SE, Walldorf
2008 - 2012
Executive Vice President - SAP Cloud Services
SAP AG
In 2005, Dr. Welz was asked to drive SAP’s service portfolio across consulting, education and support services. He founded Services Solution Management as a new function. With a new service productization approach, SAP was able to make its services easier to consume for customers of all sizes which also lead to significant margin improvements.
In 2003 and 2004, Dr. Welz led a large scale process re-engineering and organizational change program across SAP engineering and support units. He founded and managed the Product Support organization with a total of 2.000 employees which was responsible for delivering maintenance services for all SAP products. The new maintenance model delivered significant improvements in response times to customers while substantially reducing maintenance costs for SAP.
As program lead and global operations manager Active Global Support, Dr. Welz delivered significant improvements in customer satisfaction, employee engagement and cost reduction by transforming dozens of local support teams into a global support organization. He thereby also created a number of new functions such as the Global Customer Interaction Centre and Global License Auditing Services a sales support.
Dr. Welz joint SAP as Strategy and Transformation Consultant to SAP Board Member. Managing a team of experts, he was driving the Service & Support Strategy Definition, People Development, Planning and Controlling, and Internal Communcation for the Service & Support board area.
1993 - 1997
Project Manager
Roland Berger Strategy Consultants
Dr. Welz was project manager at Roland Berger Strategy Consultants, located in the Düsseldorf and London offices for four years. As a strategy expert in IT, Dr.Welz managed strategy and process reengineering projects for various multi-national companies.
1990 - 1993
Researcher
University of Karlsruhe
Dr. Welz worked in a research project sponsored by the European Union applying Artificial Intelligence to Production Automation.
Ausbildung von Bernd Welz
Bis heute 21 Jahre und 3 Monate, seit 2003
Global Leadership Development Program
INSEAD
Bis heute 25 Jahre und 3 Monate, seit 1999
Leading Professional Service Firms
Harvard Business School
1990 - 1993
Computer Science
Karlsruher Institut für Technologie (KIT)
Artificial intelligence
Computer Science
University of Massachusetts, Amherst
Machine Learning
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
Französisch
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