Christian Borchert
Diplom Betriebswirt (FH), MBA
Manager, Global Customer Loyalty(The company name is only visible to registered members)
- 65760 Eschborn
- Germany
Personal information
- Wants
- Erst mal nix!
- Haves
- Wissen, Expertise und Erfahrungen im Bereich Customer Relationship Management: Datenanalyse, Konzeption, Prozessberatung, Optimierung und Qualitätssicherung entlang der CRM Wertschöpfungskette (Lead Generierung, Lead Management, Kundenbetreuung und Beschwerdemanagement, Kundenzufriedenheitsbefraungen, Kundenloyalisieung und Kundenrückgewinnung, Kooperationsmanagement, Kundenkarten, Social Media / Social CRM, Mobile CRM, ...) Fach- und Führungserfahrung. Gesamtprojektleitung nationaler und internationaler Projekte. Unternehmensentwicklung (Neukundenakquise, internes Marketing, Entwicklung neuer Methoden und Tools, Beobachtung von Technologien und Trends, Mitarbeiterentwicklung).
- Interests
- Freunde, Studentenverbindung (KStV-Eckart), Networking, NLP, Philosophie, Sport, Pfadfinder
- Groups
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Professional experience (10 years, 10 months)
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Apr 2011
- present
(1 year, 2 months)
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Manager, Global Customer Loyalty
(The company name is only visible to registered members)
Industry: Medical Devices
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Apr 2011
- present
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May 2005
- Mar 2011
(5 years, 11 months)
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Senior Consultant und Teamleiter
Vianova - Company GmbH, http://www.vianova-company.de/
Industry: Management Consulting, Marketing Controlling, CRM Qualitätsmanagement, CRM Beratung
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May 2005
- Mar 2011
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May 2005
- Mar 2011
(5 years, 11 months)
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CC&C Customer Care & Consulting GmbH, http://www.ccuc.de
Industry: Consumer Services, Marketing Controlling, CRM Qualitätsmanagement, CRM Beratung, Online Marketing
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May 2005
- Mar 2011
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Mar 2004
- Sep 2004
(7 months)
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Diplomand / Strategisches Management
Fraunhofer IAO, http://www.iao.fraunhofer.de
Industry: Research
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Mar 2004
- Sep 2004
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Oct 2002
- Feb 2003
(5 months)
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Praktikant / IT Projektmanagement und Qualitätssicherung
Robert Bosch Espana, http://www.bosch.es
Industry: Automotive
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Oct 2002
- Feb 2003
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Jul 2002
- Sep 2002
(3 months)
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Praktikant / IT Beratung und CRM Systeme
Instituto Español de Granada, http://www.espalengua.com
Industry: Education
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Jul 2002
- Sep 2002
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Feb 2001
- Apr 2002
(1 year, 3 months)
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Studentische Aushilfe / Vertrieb und Onlinemarketing
Hönig Natursteine, http://www.natursteine-shop.de
Industry: Wholesale
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Feb 2001
- Apr 2002
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Sep 2000
- Sep 2000
(1 month)
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Industry: Online Media
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Sep 2000
- Sep 2000
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Sep 1998
- Aug 1999
(1 year)
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EDS Informationstechnologie und Service GmbH, http://www.eds.de
Industry: Information Technology & Services
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Sep 1998
- Aug 1999
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Jul 1997
- Aug 1997
(2 months)
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CaRD America Inc., http://www.card-america.com
Industry: Management Consulting
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Jul 1997
- Aug 1997
- Employment status
- Executive
Educational background
- Mar 2008 - Jan 2011
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Graduate School Rhein-Neckar / I-IMC
International Management Consulting, Master of Business Administration (MBA)
- Sep 2004 - Feb 2005
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Warsaw School of Economics (SGH)
BWL, Austauschstudent
strategisches Management
- 2000 - 2004
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Fachhochschule Ludwigshafen (FH-LU)
BWL, Diplombetriebswirt (FH)
Wirtschaftsinformatik
- Languages
- German, English, Spanish, Polish
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Contacts
David Michel, Harald Höveler, Björn Bernstein, Martin Romberg(More contacts may only be viewed by registered member)