Dave Zwarts

Angestellt, Head of Customer Quality Management USA and EMEA, ASML

Portland, Vereinigte Staaten

Fähigkeiten und Kenntnisse

operational management
industrial production
engineering
product (quality) management
continuous (manufacturing) improvement
SPC
QFD
FMEA
Six Sigma
Ishikawa
Total Quality Management
8D complaint handling
CAPA

Werdegang

Berufserfahrung von Dave Zwarts

  • Bis heute 5 Jahre und 5 Monate, seit Nov. 2018

    Head of Customer Quality Management USA and EMEA

    ASML

    Long Term Assignment as Senior Customer Quality Manager in Hillsboro, covering worldwide quality issues for key customers and leading the Customer Quality Managers in the USA and Europe.

  • 2 Jahre und 1 Monat, Okt. 2016 - Okt. 2018

    Head of Customer Quality Care - Global Quality

    ASML

    Leading a team of Senior Customer Quality Care Experts responsible for handling the worldwide Customer Quality Issues and supporting all Business Lines. Providing Best-In-Class Quality and Reliability are top priorities, resulting in a quality culture that keeps the company at the forefront of the semiconductor technology, drives our customers' competitiveness and guaranteeing the best value of ownership to the customer.

  • 2 Jahre und 7 Monate, Apr. 2014 - Okt. 2016

    Customer Quality Manager

    ASML

    Customer Quality Manager for global leading customers located in Europe and the Middle East. Responsible for Customer Quality Indicators. Enhancing customers' satisfaction through strong relationships. Reporting to customers transparently about issue management and drive improvements in the area of products, processes and services. Providing Best-In-Class Quality and Reliability are top priorities, resulting in a quality culture that drives our customers' competitiveness.

  • 3 Jahre, Apr. 2011 - März 2014

    Corporate Quality Manager

    ASML

    Ensuring that quality is an integral part of all processes, to secure time to market and to guarantee the best value of ownership to the customer. Main responsibilities include representing the voice of customers on quality to drive improvements needed, ensuring continuous improvements driven by several processes like Business Process Management, Quality Dash boarding, Certification, Quality Competence improvement and Development processes.

  • 9 Monate, Dez. 2011 - Aug. 2012

    Senior Product Quality & Maintenance Manager

    Philips Healthcare

    Managing PQ&M Managers and PQ&M Leads to assure the availability and End-to-End Quality of released products within the Business Unit interventional X-Ray. Focus areas are issue resolution management (CAPA's, Customer Complaints, Call Rate, ETTR), factory support, Engineering Changes, obsolescence (service) parts, cost reduction projects (Green and Black Belts) and regulatory issues (RoHS). Achievements: Cost price and Call Rate reduction leading to a potential saving of 10 M€.

  • 1 Jahr, Mai 2010 - Apr. 2011

    Product Quality Manager

    Dorel

    Managing a product quality team (6 direct reports) to assure that the products meet all quality & conformity requirements. Monitoring that all expected outputs are achieved during prototyping, development, industrialization and Release to Production. In charge of continuous improvement of products/ assembly lines in relation with customer service, engineering and countries. Decreasing return rates and non quality costs by taking corrective & preventive actions.

  • 3 Jahre, Juni 2007 - Mai 2010

    Customer Complaint Manager

    Oce / Canon

    Responsible for product quality and logistical processes via customer complaint handling. In this role I had to motivate R&D, logistic, manufacturing and quality engineers and their managers located in Europe, USA & Asia to improve and to assure the product quality. On the other hand a close relationship had to be maintained with the operating companies (OpCo), configurations centers and customers. On a monthly basis responsible for reporting about the delivery quality to the board of management.

  • 3 Jahre, Juli 2004 - Juni 2007

    Project Manager

    Scheuten Solar | Glass (Germany)

    Responsible for new product introductions, new developed processes and state of the art equipment in cooperation with several global suppliers. Leading a dedicated team of operators and engineers. Achievement: In 2006 the Scheuten Solar factory in Gelsenkirchen was opened as one of the most modern solar module production lines in the world.

  • 2 Jahre, Sep. 2002 - Aug. 2004

    Senior Production Engineer

    A.J. Lobo Lda (Portugal)

    After the acquisition of Siemens Solar responsible for the introduction of Siemens products in the Shell factories. Carried out a benchmark of the factories with the outcome a transfer of the production lines from Germany and The Netherlands to Portugal including new products, equipment, processes & procedures, working methods and training of operators. Transfer of production lines to Portugal, implementation of lean manufacturing, introduction of a new product portfolio, setting up a new test lab

  • 3 Jahre, Okt. 1999 - Sep. 2002

    Production Engineer

    Shell Solar

    Besides supporting the daily operation also project leader for the introduction of a fast cure process which resulted in a capacity increase of 100% and the implementation of automatic (un) loading systems for laminators which lead to a productivity increase of 20%. These projects included installation, commissioning, release of equipment and processes and training of production personnel.

  • 1 Jahr und 2 Monate, Sep. 1998 - Okt. 1999

    Researcher

    Shell Solar

    Developed new applications within production and project leader of lifetime field projects for solar modules and cost reduction/ efficiency improvement initiatives. Achievement: - extend lifetime solar modules with 15 years

Ausbildung von Dave Zwarts

  • 2000 - 2002

    Business Engineering

    Fontys University

    Acquired competences: business economics, information engineering, industrial production, supply chain management, operations research, product management, qualitative methods: SPC, QFD, FMEA, Six Sigma, Measurement System Analysis, Ishikawa

  • 1995 - 1998

    Chemical Engineering

    Fontys University

    Process Engineering

Sprachen

  • Niederländisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Gut

Interessen

Chairman Parents Council for St. Ursula
Wellness (sauna)
Latin & Ballroom dancing
Member of the Think Tank "reducing drop outs"
Solar Energy
Badminton.

21 Mio. XING Mitglieder, von A bis Z