Derek Carroll

Delivery of Cognitive Solutions for IBMs clients

•Lead a team of Project Executives covering UKI, Nordics and Benelux regions • Increase revenue and improve profit on outsourcing contracts • Perform professional account management by customer • Improve Customer Satisfaction by increasing number of contacts within the account • Drive Inside Sales added value• Develop and rollout sales campaigns

• Increase revenue and improve profit on outsourcing contracts • Perform professional account management by customer • Improve Customer Satisfaction by increasing number of contacts within the account • Drive Inside Sales added value

•Exploited an opportunity to leverage accumulated experience and network in the Vehicle Sales area with Daimler AG •Led a Project Group supporting a Shared Service Centre Rollout •Responsible for areas of system redesign and development of a number of new software tools •Set up a process support architecture using REMEDY •Consultant for the design, realization and rollout of successor system landscape.

•Management of Software Implementation and Development Projects •Rollout of HQ developed software in DCAG International Markets •Business Division Consultancy on ITM Strategy and Technology Standards •Conception of Training and Information events •Coordination of Software Operations including Admin Handbooks and Hardware Acquisition •Software Lifecycle; Demand Management, Service Operations including coord. of external providers •Participation in relevant system development forums and project groups

•Achieving specified sales volume (c€1.5m) and new customer targets within allocated budgets. •Channel Account Management for all Guinness products. •Design and implementation of regional promotions and a quality commitment program involving technical upgrades, coaching and training sessions and project management skills. •Negotiation with all Guinness contractors and customers to achieve cost efficient and quality output •Involved with CRM system implementation incl. design and peer training

•Achieving outlet opening targets and sales volumes for Austrian market. •Management of Key Account, Sales, Marketing and Technical Budgets. •Creation of numerous innovative outlet promotions for existing outlets. •Managing of importer relationship with Brauunion, Austrian distributor. •Provided service for local and expatriate investors in the pub business helping with business planning, site search, planning process and financing. •Designed solution for strategic re-prioritisation of Austrian Mkt.

Subjects Included: Strategy, Internet Marketing, Management, Business Process Innovation, e Commerce Regulation, e Commerce Architecture, Networks, Security, Web Design and Java.

Strategy, Marketing Communication, International Marketing, Accounting, Economics, MIS and German.

English A1, Maths A1, History A2, Physics A2, Accounting B1, Applied Maths B2, German C3, Irish (P) B3.