Despina Prokopidu

Leitung Callcenter

(The company name is only visible to registered members)

60386 Frankfurt
Germany

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Personal information

Haves

Edit Im Inbound: Anrufannahme, Telefonzentrale, Sekretariatsservice, Kundenbetreuung, Beschwerdemanagement, Auftragsmanagement Im Outbound: Telefonmarketing, Neukundengewinnung, Telesales, Terminvereinbarung Adressqualifizierung, Mystery Calls, After Sales, Fulfillment, Erfahrung in den Bereichen Customer Care, Customer Service, Sales, Kreativität, Begeisterung, Motivation, Laterales Denken, Kommunikationsstärke, Flexibilität, Power und immer ein Lächeln
Interests

Edit Reisen, Tanz, Filme, Backgammon, Nespresso, Musical, Theater, Jazz, französische Musik, Michael Jackson, Werbung, Oper, Kino, Schreiben(Romane), neue Technologien, New York, gutes Essen, Hilfsorganisationen, Medizin, Reportagen aller Arten
Organizations

Edit asmallworld.net, facebook, SOS Kinderdörfer, Aktion Mensch, World Vision
Groups

Professional experience

Feb 2012 - present
(1 year, 4 months)

Leitung Callcenter

(The company name is only visible to registered members)

Industry: Consumer Services
Jul 2011 - present
(1 year, 11 months)

xxx

xxx

Industry: Consumer Services
May 2002 - May 2011
(9 years, 1 month)

Head of Field / Relationship-Manager

Creative Analytic 3000

Industry: Market Research, Psychologische Innovations- und Werbeforschung
1998 - 2002

Leiter Customer Care/Service

SNT

Industry: Consumer Services, Telemarketing(Verkauf,Beratung,Terminvereinbarung,Kündigerrückgewinnung)
1993 - 1998

Customer Service/Supervisor

British Airways

Industry: Airlines
Teamleader Auslands Revision

Deutsche Bank

Industry: Banking
***

Gastronomie

Industry: Hospitality

Employment status

Employee

Educational background

Languages

German (First language), English (Fluent), French (Good knowledge), Greek (First language), Italian (Basic knowledge)