Diane Shoup
Angestellt, Beraterin / Consultant, TMK Thomas Mack Kommunikation GmbH
Münzenberg, Deutschland
Werdegang
Berufserfahrung von Diane Shoup
Bis heute 6 Jahre und 5 Monate, seit Dez. 2017
Beraterin / Consultant
TMK Thomas Mack Kommunikation GmbHIT Service Management, IT Project Management
15 Jahre und 10 Monate, Aug. 2000 - Mai 2016
Consultant
Diane Shoup Solutions
IT and telecommunications PMO - project coordination and implementation Proposal planning, requirements capture, system implementation, operational handover Process / support in IT and telecommunications billing, assets and inventory management Technical translation (German to English) of IT & telecommunications documentation Request for Proposal (RFP) process planning and preparation, bid analysis
1 Jahr und 3 Monate, Feb. 2015 - Apr. 2016
Consultant, IT Management
Merck
Information Services | Bio Pharma R&D
Deutsche Bank AG, Service Transition Management
Deutsche Bank AG, Magellan Release 2/2013 Cutover Management
6 Monate, Dez. 2012 - Mai 2013
SAP Outsourcing Lead, SBS Genpact
Merck & Co., Inc. (MSD Animal Health Innovation GmbH)
• Responsible for managing process handover phase in implementing Shared Business Services SAP (automated scanning, Accounts Payable and Accounts Receivable) outsourcing, steering external providers and internal retained service teams; • Identifying and documenting process areas (process descriptions, work instructions) for handover to external providers; • Coordinating on going knowledge transfer, business training and communication; • Reporting on project status, performing risk, issue and escalation m
4 Monate, Sep. 2012 - Dez. 2012
Transition Project Manager
Merck Group (Merck KGaA)
Responsible for managing transition for IT Service Management outsourcing, steering external provider and internal IT work streams to plan, timeline and cost.
3 Monate, Juli 2012 - Sep. 2012
Consultant, RfP Evaluation
Merck Group (Merck KGaA)
Managed competitive review for RfP IT SM lean process management project (ca. 3 million Euro master service agreement) within the scope of service management process optimisation outsourcing.
3 Monate, Feb. 2012 - Apr. 2012
Consultant
British Telecom (BT) in collaboration with TMK GmbH
Telecomms expense management -inventory database cleanup focusing on proper allocation of assets and inventory and resulting costs to business units & owners.
8 Monate, Mai 2011 - Dez. 2011
Implementation manager, IES GNS Global IPT Deployment programme
nscglobalImplementation Manager / PMO Deutsche Bank IES Global Network Services 1. EMEA IP Telephony Rollout, Implementation Mgr. - Coordination within GIPTD programme team with internal departments and external providers such as Atos, Avaya and various logistics partners
1 Jahr und 5 Monate, Okt. 2009 - Feb. 2011
Project manager, IES Global Network Services (GNS)
Deutsche Bank in collaboration with TMK GmbH
1 Jahr und 3 Monate, Aug. 2008 - Okt. 2009
Consultant, Global Asset & Carrier Mgmt (GCAM) / ULTIMA
Deutsche Bank in collaboration with TMK GmbH
Focus on global IPT telecom expense project (ordering & billing, invoice settlement & inventory management) in preparation for DE/CE IPT rollout.
3 Monate, Apr. 2009 - Juni 2009
Phoenix migration - sub-project manager
Deutsche Bank, Global Information & Enterprise Networks (TMK GmbH)
Telecom inventory migration project - Freelance consultant / sub-project lead responsible for telecom expense / inventory converstion & integration within the scope of an outsourcing contract
4 Monate, März 2009 - Juni 2009
Consultant (in collaboration with TMK GmbH)
Boehringer Ingelheim, Dept. of Information Systems
Translation (German to English) of technical documentation within the framework of a network system qualification
7 Monate, Dez. 2007 - Juni 2008
Project management officer
TRAXON
1 Jahr und 2 Monate, Aug. 2006 - Sep. 2007
Implementation Manager / Project Manager, IP Telephony / Outsourcing Services
Orange Business Services / Equant
8 Monate, Feb. 2005 - Sep. 2005
Consultant, Business Development & Operations
Makalumedia Internet Services & Engineeering
3 Jahre und 6 Monate, Juli 1998 - Dez. 2001
Senior Analyst / Project Manager
Gannett Company, Inc.
7 Monate, Jan. 1998 - Juli 1998
IT Project Leader
Teligent, Inc.
1 Jahr und 10 Monate, Jan. 1993 - Okt. 1994
Telecommunications Analyst
Time-Warner, Inc.
Ausbildung von Diane Shoup
3 Jahre und 10 Monate, Aug. 1981 - Mai 1985
Political Science
Indiana University of Pennsylvania
International Relations
Sprachen
Deutsch
Fließend
Englisch
Muttersprache
Französisch
Grundlagen