Dietmar Hering

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Dietmar Hering

Master in Business Administration

Managing Director

(The company name is only visible to registered members)

  • 10119 Berlin
  • Germany

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Personal information

Professional experience (15 years, 5 months)

  • Employment status
    Executive

Educational background

  • Nov 2008 - Aug 2010
    Henley Business School The Henley Master Of Business Administration

    Internationales Management, Competitor Intelligence, Global Outsourcing, Business and Transformation Strategy

  • Nov 2004 - Jun 2006
    Henley Business School

    General Management, Diploma in Management

    Foundations of Management, People Management, Information Systems, Marketing, Finance and Performance Management

  • Languages
    German, English, French, Italian

About me

Hello :)
 
I am a multicultural service professional with extensive international service industry experience.
 
During my career, I have been working in roles for Bertelsmann organisations, America Online, Bertelsmann organisations, eBay and with divers outsourcing partners, throughout Europe, Asia, Northern Africa and the United States.
 
My experience comprises all levels of service operations from floor management to strategic management I am particularly specialised for strategic service directions, performance improvement, outsourcing and strategic process reengineering.
 
I have been awarded with:
➤ European Top 50 Managers Award AOL Europe
➤ Techcity: Best Technical Support ISPs with AOL France in 2002 and 2004 and by email in 2003
➤ Conseil Régional des Bouches-du-Rhône: Regional Employment Trophy for best employer 2003 in the service sector
➤ L’Internaute Benchmark Group: Best service hotline in June 2004
➤ QualiWeb 2002 and 2003: Best commercial email customer service
 
I am fluent in German, English and French and have good communication ability in Italian. With my cultural background, I am at ease moving and working in an international business environment.
 
Public Voice:
➤ In the book "Designing the Best Call Centre for your Business" (Brendan Read, 2005) published in the United States, Canada and the UK, I contributed to an article on minimising cultural insularity when outsourcing to foreign countries
➤ My review of the 2004 Call Center Benchmark Report was published on researchandmarkets.com
➤ The United States Call Centre Magazine (2001) Interview advise about customer service outsourcing opportunities in Japan
 
References:
Upon request
 

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Michaela Hoffmann-Meletakis, Brigitte Sitzberger, Astrid Schröer, Dr. Stefan Groß-Selbeck

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