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Personal information
Professional experience (9 years, 11 months)
Apr 2008 - present
(1 year, 8 months)(The company name is only visible to registered members)
Industry: Telecommunication, Internet, Eskalationsmanagement, Call-Center, Consumer Electronics, Outsourcing, BPO, VoIP, DSL, Video on Demand, Mobilfunk, Entertainment, Customer Care, Customer Service, Operations
Apr 2009 - Sep 2009
(6 months)1&1 Internet Inc., http://www.1and1.com
Industry: Telecommunication, Webhosting, Shared Hosting, Dedicated Hosting, E-Shops, Domains
Apr 2007 - Apr 2008
(1 year, 1 month)Dec 2006 - Apr 2007
(5 months)Bereichsleiter Outsourcing Operations
1&1 Internet AG, http://www.1und1.de
Industry: Information Technology & Services
Jan 2006 - Dec 2006
(1 year)Director Global Callcenter Operations
BenQ Mobile, http://www.benqmobile.com
Industry: Telecommunication
Sep 2004 - Jan 2006
(1 year, 5 months)Head of Customer Support Management
Siemens AG - Mobile Phones, http://www.siemens.com
Industry: Telecommunication
Jul 2002 - Aug 2004
(2 years, 2 months)Manager Call Center IT-Operations
Stream International, http://www.stream.com
Industry: Outsourcing/Offshoring
Jan 2000 - Jul 2002
(2 years, 7 months)Hewlett Packard Ireland, http://www.hp.com
Industry: Computer Hardware
Educational background
BWA St. Gallen, OUBS Milton Keyns UK
Technology Management, MSc
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