Dirk Starz

My passion and interests are Customer Oriented Sales, CRM, CS, Time-, Priority-, Change-, Project- & Quality-Management, Creativity, Communication, as well as International and Intercultural Leadership.

I will help and support my special friends, e.g. Jung BongSoo, the best Labor Law Attorney of South Korea (Kangnam Labor Law, you also should read his bilingual engl./kor. books if your interested in Korean Labor Law), and former clients in South Korea.

Dirk Starz

Born in Waiblingen / Germany – 22.08.1967 

Nationality: German

Localization : 5 Farleigh Place, Middle Glanmire Rd., Montenotte, Cork City, Cork, Ireland

Mobile: 00353 – 86 163 7277

E-mail: dirkjstarz@gmail.com

 

Languages

German and English (native), French (excellent knowledge), Spanish (good level)

 

Professional Experience

 

09/2011-12/2011    Commercial Top100-Accounts Manager Switzerland – Intel/McAfee

EMEA Headquarters (Cork, Ireland)

- Being trusted advisor for the customers

- Arranging, coordinating and leading meetings of TCAM and SE with customers for personal contact and/or giving aid to customers via telephone and WebEx-conferences and leading them to solutions

- Recuperation of lapsed customers by solving their problems

- Sales and renewals of IT-Security (Hardware, Software and Services)

- Creating new Top Accounts by caring about the real needs of the companies and its employees

- Day-to-day administrative support, data entry. (Orders and escalating problems for solution-finding via CRM Oracle Insight, OPA, reports, meetings, business correspondence)

- Creating and formatting documents: PowerPoint presentations, Word documents and Excel charts

- Responsibility for > € 10.000.000.- revenue

 

05/2009-08/2011             Global Business Consultant – Global Support Seminars (Freelance)

(Seoul, South Korea)

- Mentoring, coaching and conducting seminars in MNC’s and at Universities (95% Engl., 5%French)

- Preparing, leading and managing small international teams of up to three co-trainers for seminars

- Educating, Training and coaching students, employees and managers in international, intercultural business environment in the fields of customer services, communication and sales

- Participating in regular meetings and communicating with C-level managers to plan and organize successful professional education

- Personally conducting the trainings, examining and evaluating the seminars and results with the clients and the employees

05/2005-04/2009            Consultant and Coach (Freelance)

(London, UK and Santander, Spain – English, Spanish)

- Counselling and coaching C-level managers on work-life balance – how to achieve better results with more effective and efficient working methods, as well as more modern professional attidudes by encouraging new leading styles (team work) and more delegating 

 

07/1994-04/2005            Call Center Owner (Dirk Starz) (Munich, Germany – German)

- Customer Care and Telemarketing in the DACH-Region

- Providing training-on-the-job and coaching in the fields of customer service, problem solving, objection handling and de-escalating

- Planning, organizing, leading, managing and supervising the customer care teams in the DACH-Region – which included conducting quality controls

- Training, preparing and supervising promotion staff for fairs and promotions

- Heinrich Bauer Print Media, telcom contracts for SME’s (mobilcom, Mannesmann – now Vodafon),  

  promotion for LEGO a.o.

- Guaranteeing with optimized training high success of the empoyees, ensuring trust and honesty, commitment and high loyalty – therefore a very low fluctuation rate of less than 10%

- Head count: maximum 40, in average around 20 persons

 

Academic Education

2011 Professional Training IT, Hard-/Software, Network, IT-Security, Oracle Insight (CRM), a.o., Intel/McAfee (e-learning, US-webinars, local training, EMEA headquarter, Cork, Ireland)

2009 Business Class for Foreigners in Korea, SGC (Seoul Global Center) & KOTRA (Korea Trade-Investment Promotion Agency) (Seoul, South Korea)

2007 Certified Web- und Multimedia-Designer (Spanish), CCOO-Forem (Santander, Spain)

2006 Certified TQE-Representative, Manager and Adviser (TQE = Total Quality Excellence – Customer Service / Service Organisation / Fundraising), TÜV Rheinland Consulting GmbH (Cologne, Germany) - Additional education and training in Change Management, Project Management and TQE for optimized results in customer services, customer satisfaction, KPI’s and benchmarks as well as quality controls for services (customer and stakeholder related).

2004 - 2005 Post Diploma Certificate Fundraising Management, ZHW (Zürcher Hochschule Winterthur – School of Business, Zurich, Switzerland) – Education for me personally as I am extremely person-, team- and customer-oriented

Certified Fundraising Manager, Fundraising Academy Frankfurt (Frankfurt, Germany), – Education for me personally as I am extremely person-, team- and customer-oriented

1989 - 1994 Business pedagogy, University of Economics (Vienna, Austria)

Business and economics, English and French, University of Siegen (Siegen, Germany)

 

  

Additional Information

 

Vocational courses:

Time Management

Strategic thinking, planning and implementation

Situation analysis

Positioning in a strategic environment

Target groups analysis & activity planning

Self management, self motivation and attaining goals

Power point presentation & targeted presentation of work results

Creativity training

Communication and conflict behaviour

 

Interests:

Human Relationships

Communication

Leadership and Motivation

Work in a global company where I can maximize my customer service skills, quality assurance, program development and training experience

Marathon

Soccer

 

Drivers licence: A, BE, C1E, ML