Edward Caulfield

Edward Caulfield is a Service Management Professional with over 20 years experience in Customer Service Management for High Tech companies. Throughout his career Edward has executed on a variety of fronts:

* Leadership of Pre and Post Sales Service Teams for globally dispersed high technology companies
* Service Business Transformation
* Service Business Development 
* Merger and Acquisition Management in the Global High Tech Market
* OEM Management – Cisco Systems, Siemens, Alcatel-Lucent, Fujitsu, etc.
* Partner Managmenet – IBM, Brocade, NEC, Sun Microsysems, EMC, etc.
* Client Management – Google, Morgan Stanley, IBM, Colt Telecom, British Telecom, etc.
* ISO 9000 Implementation and Management
* Service Product Creation and Management
* Service Contract Creation and Negotiations
* Contract Database Creation and Management

Although born and raised in America, Edward has been based in Europe for the last 20 years and speaks fluent German.

Areas that Edward has experience in and can help you with are:

* Service Management Consulting and Coaching
* Service Management Strategy Definition and Execution
* Service Operations Reviews and Invisible Audits
* Service Business Model Transformation
* Service Revenue Generation and Profitability Improvement
* Service Partner Readiness and Go To Market Plans
* Merger & Acquisition Execution and Consulting
* ISO 9000 Implementation and Audit Management
* Service Quality Measurement and Improvement
* Service Process Definition, Documentation and Metrics
* Service Product Definition, Marketing and Sales
* Service Contract Creation and Negotiation
* Service Risks and Obligations Determination
* Service Motivation and Inspiration
* Help Desk Implementation and Upgrades
* Service Readiness
* Service Training