Edward Caulfield
MBA, Dipl.-Wirt.-Ing.
VP, Customer Service and Support, Digital Imaging(The company name is only visible to registered members)
- Heerbrugg
- Switzerland
Personal information
- Haves
- 20 years Service Management experience in global High Technology companies. 7 years experience in Sales. Global Team Creation and Leadership (grew from 2 to 45 team members), Conversion from Free of Charge to Fee Based Services, Service Product Porfolio Creation, Service Sales Training and Execution, Product and Technology Training Development and Delivery, Mergers and Acquisitions, ISO 9000 Adoption and Audit Management, Product Lifecycle Management, New Product Introduction, Channel Readiness and Management, Go To Market Planning, Reverse Logistics and Reclamations and a constantly growing expertise in Wordpress! ----- Optical Networking, Telcommunications, Internetworking ------- Fiber Optic Transport, Wavelength Division Multiplexing (WDM) -------- SAP, Siebel, Onyx, SalesForce.com, Heat (FrontRange Help Desk)
- Organizations
- AFSMi, Center For Creative Leadership
Professional experience (24 years, 4 months)
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Feb 2010
- present
(2 years, 4 months)
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VP, Customer Service and Support, Digital Imaging
(The company name is only visible to registered members)
Industry: Metrology/Control Engineering, Mapping, Airborne Imaging, Airborne Laser Scanning
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Feb 2010
- present
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Nov 2007
- Feb 2010
(2 years, 4 months)
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SWISSCONSULT Executive Recruiting, http://www.swissconsult.org/
Industry: Telecommunication, High Technology, Internetworking, Optical Networking, Nanotechnology, Thermography, Laser Technology, Measurement Technology
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Nov 2007
- Feb 2010
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Jan 2003
- Oct 2007
(4 years, 10 months)
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Director, Global Technical Support
ADVA AG Optical Networking, http://www.advaoptical.com
Industry: Telecommunication, Banking, Insurance, Financial Services, Disaster Recovery, ISP
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Jan 2003
- Oct 2007
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Feb 1998
- Jan 2003
(5 years)
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Worldwide Technical Support Manager
ADVA AG Optical Networking, http://www.advaoptical.com
Industry: Telecommunication, Banking, Insurance, Financial Services, Disaster Recovery, ISP
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Feb 1998
- Jan 2003
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Jun 1993
- Sep 1997
(4 years, 4 months)
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EMEA Technical Support Manager
Industry: Computer Networking
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Jun 1993
- Sep 1997
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Sep 1990
- Jun 1993
(2 years, 10 months)
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Xyplex, Inc, http://www.mrv.com
Industry: Computer Networking
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Sep 1990
- Jun 1993
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Oct 1987
- Aug 1990
(2 years, 11 months)
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Xyplex, Inc., http://ww.mrv.com
Industry: Computer Networking
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Oct 1987
- Aug 1990
- Employment status
- Executive
Educational background
- Sep 1992 - Jun 1993
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Keller Graduate School of Management
Business Administration, MBA
International Business Management
- Sep 1980 - Jun 1985
-
California Polytechnic University
Computer Science, Bachellors of Computer Science
- Languages
- English (First language), German (Fluent), French (Basic knowledge)
About me
Edward Caulfield is a Service Management Professional with over 20 years experience in Customer Service Management for High Tech companies. Throughout his career Edward has executed on a variety of fronts:
* Leadership of Pre and Post Sales Service Teams for globally dispersed high technology companies
* Service Business Transformation
* Service Business Development
* Merger and Acquisition Management in the Global High Tech Market
* OEM Management – Cisco Systems, Siemens, Alcatel-Lucent, Fujitsu, etc.
* Partner Managmenet – IBM, Brocade, NEC, Sun Microsysems, EMC, etc.
* Client Management – Google, Morgan Stanley, IBM, Colt Telecom, British Telecom, etc.
* ISO 9000 Implementation and Management
* Service Product Creation and Management
* Service Contract Creation and Negotiations
* Contract Database Creation and Management
Although born and raised in America, Edward has been based in Europe for the last 20 years and speaks fluent German.
Areas that Edward has experience in and can help you with are:
* Service Management Consulting and Coaching
* Service Management Strategy Definition and Execution
* Service Operations Reviews and Invisible Audits
* Service Business Model Transformation
* Service Revenue Generation and Profitability Improvement
* Service Partner Readiness and Go To Market Plans
* Merger & Acquisition Execution and Consulting
* ISO 9000 Implementation and Audit Management
* Service Quality Measurement and Improvement
* Service Process Definition, Documentation and Metrics
* Service Product Definition, Marketing and Sales
* Service Contract Creation and Negotiation
* Service Risks and Obligations Determination
* Service Motivation and Inspiration
* Help Desk Implementation and Upgrades
* Service Readiness
* Service Training
Specialties
Service Management for High Technology Companies
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