Edward Caulfield

MBA, Dipl.-Wirt.-Ing.

VP, Customer Service and Support, Digital Imaging

(The company name is only visible to registered members)

Heerbrugg
Switzerland

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Personal information

Haves

20 years Service Management experience in global High Technology companies. 7 years experience in Sales. Global Team Creation and Leadership (grew from 2 to 45 team members), Conversion from Free of Charge to Fee Based Services, Service Product Porfolio Creation, Service Sales Training and Execution, Product and Technology Training Development and Delivery, Mergers and Acquisitions, ISO 9000 Adoption and Audit Management, Product Lifecycle Management, New Product Introduction, Channel Readiness and Management, Go To Market Planning, Reverse Logistics and Reclamations and a constantly growing expertise in Wordpress! ----- Optical Networking, Telcommunications, Internetworking ------ IP and related protocols (TCP, UDP, ARP, etc..) / applications (FTP, SNMP, RADIUS, etc...), Fiber Channel, SAN, NAS, ESCON ------- Fiber Optic Transport, Wavelength Division Multiplexing (WDM) -------- SAP, Siebel, Onyx, SalesForce.com, Heat (FrontRange Help Desk)
Interests

Creating Market Share, Driving Revenue and Increasing Profits through excellence in strategy and execution for High Technology companies
Organizations

AFSMi, Center For Creative Leadership
Groups

Professional experience (24 years, 1 month)

Feb 2010 - present
(2 years, 1 month)

VP, Customer Service and Support, Digital Imaging

(The company name is only visible to registered members)

Industry: Metrology/Control Engineering, Mapping, Airborne Imaging, Airborne Laser Scanning
Nov 2007 - Feb 2010
(2 years, 4 months)

Personalberater

SWISSCONSULT Executive Recruiting, http://www.swissconsult.org/

Industry: Telecommunication, High Technology, Internetworking, Optical Networking, Nanotechnology, Thermography, Laser Technology, Measurement Technology
Jan 2003 - Oct 2007
(4 years, 10 months)

Director, Global Technical Support

ADVA AG Optical Networking, http://www.advaoptical.com

Industry: Telecommunication, Banking, Insurance, Financial Services, Disaster Recovery, ISP
Feb 1998 - Jan 2003
(5 years)

Worldwide Technical Support Manager

ADVA AG Optical Networking, http://www.advaoptical.com

Industry: Telecommunication, Banking, Insurance, Financial Services, Disaster Recovery, ISP
Jun 1993 - Sep 1997
(4 years, 4 months)

EMEA Technical Support Manager

Xyplex, http://www.mrv.com

Industry: Computer Networking
Sep 1990 - Jun 1993
(2 years, 10 months)

Regional Support Manager

Xyplex, Inc, http://www.mrv.com

Industry: Computer Networking
Oct 1987 - Aug 1990
(2 years, 11 months)

Senior Field Engineer

Xyplex, Inc., http://ww.mrv.com

Industry: Computer Networking

Employment status

Executive

Educational background

Sep 1992 - Jun 1993

Keller Graduate School of Management
Business Administration, MBA

International Business Management
Sep 1980 - Jun 1985

California Polytechnic University
Computer Science, Bachellors of Computer Science

Languages

English (First language), German (Fluent), French (Basic knowledge)

About me

Edward is a Service Management Professional with over 20 years experience in the global marketplace. With a focus on strategy and impeccable execution, Edward has grown teams of high technology pre and post sales experts to serve the needs Global OEM clients such as Cisco Systems, Siemens, Alcatel and Fujitsu, Channel Partners such as IBM, Brocade and EMC, as well as large end users such as Google, Morgan Stanley and British Telecom.

Because of his ability to live in both the business and technical worlds, Edward is able to create a valuable bridge and effectively "translate" the requirements of each.

With over 15 years in Europe, Edward speaks perfect German and has a broad set of experiences in the European market.