Halit Özmen
Dipl. Wirt.Inf.
Manager Solution Engineers(The company name is only visible to registered members)
- 60528 Frankfurt
- Germany
Personal information
- Haves
- Erfahrung in Branchen: IT Umfeld von Banken und Contact Centern, Versandhandel, Kabel- und SatTV, langjährige Erfahrung und fundierte Kenntnisse in Sales und PreSales, Projektleitung, Consulting, insbesonder im Contact Centern Fachgebiete aktuell: System und IT Architektur/ Design von Voice Recording-, Personaleinsatzplanung-, Qualitätsmanagement- Systemen, Scorecards und KPI's Systemen, Beratung in technischen Fragen, ACD und IVR Technologie, Ausarbeitung sowie Präsentation in vertrieblichen oder technischen Lösungen in den oben aufgeführten Bereichen
- Groups
-
Professional experience (11 years, 11 months)
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Nov 2008
- present
(3 years, 7 months)
-
(The company name is only visible to registered members)
Industry: Telecommunication, IT, TK, Call Center, Software, Customer Care, Quality Management, Sprachaufzeichnung, Coaching/ eLearning, Personaleinsatzplanung, Performance Management, Customer Feedback
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Nov 2008
- present
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May 2006
- Dec 2008
(2 years, 8 months)
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Verint Systems Inc., http://www.verint.com
Industry: Computer Software, IT, TK, Call Center, Software, Customer Care, QM, Voice Recording, eLearning, Personaleinsatzplanung, Performance Management, Customer Feedback
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May 2006
- Dec 2008
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Oct 2004
- May 2006
(1 year, 8 months)
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SNT - AG, http://www.snt-ag,de
Industry: Telecommunication
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Oct 2004
- May 2006
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Jul 2000
- Sep 2004
(4 years, 3 months)
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Blue Pumpkin Software GmbH, http://www.bluepumpkin.de
Industry: Computer Software
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Jul 2000
- Sep 2004
- Employment status
- Executive
Educational background
- Nov 1993 - Jan 1999
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Ruhr Uni Bochum
Wirtschaftsinformatik, Diplom
Infomationsmanagement, Lineareoptimierung, Prozessortechnik, Controlling
- Languages
- German, English, French, Turkish
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Contacts
Andrea Aumiller, Tülin Aynur, Axel Hoffmeister, Sascha Andreas Nafz(More contacts may only be viewed by registered member)