Ibán Fernández Rodríguez

Berufserfahrung von Ibán Fernández Rodríguez

• Bis heute 14 Jahre und 2 Monate, seit März 2010

  After-sales and Service Director for Spain and Portugal

  Haier Europe Trading

  Establish an after sales service policy. Secure a local after sales service strategy according to particular needs of different regions and dealers. Renegotiate the contracts’ terms Improve the quality of the services (TAT, multiple returns, reporting), Improve the quality of customers’ interactions, Improve the satisfaction of Customers by agreeing on a definite contract terms Audit of the current processes, organisation, the services, the results, or of the subcontractors, improvement plans.

• 2 Jahre und 11 Monate, Mai 2007 - März 2010

  National Service Network Supervisor (AV)

  Samsung Electronics Iberia

• 5 Monate, Dez. 2006 - Apr. 2007

  Technical Assistance Supervisor

  Jazztel Telecom

• 1 Jahr und 10 Monate, März 2005 - Dez. 2006

  Service Coordinator

  Ibermática

  Working as a implant on Jazztel Telecom, firstly as a technician later as a trainer and coordinator of the "CAT Nivel 2" (Technical Assistance Center Level 2), where technical support for end customers was provided via telephone. My duties were wide, from developing diagnosis procedures, to train technicians (both remote and on-site technicians), to coordinate the work with contracted partners, also report and achivement of the KPI.