Immanuel Peter

Leading the BM Operations Centre of Expertise (CoE) which is composed of Claims and TA experts globally, responsible to design and maintain the operating model for Swiss Re P&C BM operations with the goal to professionalize e2e contract fulfilment, strengthen the Core deliverables by standardizing globally and minimizing regional outliers while ensuring robust central oversight. Mandate expands to data & reporting needs, electronical administration, global process & guidelines ownership.

Together with my great team of industry leading experts we manage a project portfolio to shape and execute the digital strategy for P&C Business management while we also keep oversight and ensure quality of our core business applications (contract admin system, business process workflows, etc).

Lead program manager for the target operating model (TOM) build of a new life insurance company with a focus on digital distribution. » Responsible for the definition, set-up and roll-out of outsourced policy administration services in various European countries, covering the full end-to-end value chain of a primary life insurer » The program also included the build of digital distribution channels, implementation of underwriting and claims workbench and further internal initiatives.

Leading the set-up and execution of the operations department of the German branch. » Line manager » Relationship manager for outsourcing partners (e.g. TPAs, distribution partners) » Project lead for outsourcing and distribution partner onboarding » Cross-functional team lead for internal initiatives » Topic areas: Underwriting and claims, distribution, cost controlling, audit, due diligence, financial processing, business plan reviews, legal and compliance, regulatory and MI reporting

Projects extract » Setting-up operations for a new insurance carrier [life insurance] » Development and global rollout of a new cash flow forecasting tool [reinsurance] » Analysis and specification of reinsurance processes and reference data for underwriting [reinsurance] » Implementation of standard software SICS [reinsurance] » Development of an operational handbook [reinsurance] » Analysis and implementation of Operational Risk Management framework [life insurance]

Projects extract » Implementation and global rollout of a learning management system » Review of the group-wide outsourcing and offshoring strategy

Internationales Management

BWL