Jody Ryan

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Jody Ryan

Master's Degree Business

Project Manager

(The company name is only visible to registered members)

  • 80802 Munich
  • Germany

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Personal information

Professional experience (15 years, 3 months)

  • Jul 2007 - Jan 2009

    (1 year, 7 months)

    (Only visible for registered members)

  • Feb 2009 - present

    (3 years, 4 months)

    Worldwide Marketing Manager - Storage and Data Services for Softek & Novus

    IBM, http://www.ibm.com

    Industry: Computer Software, Computer Hardware, Storage and Data Solutions, Infrastructure, Datacenter Consolidation, Technology Refresh, Information Technology & Services, Computer Network & Security, BPO, Outsourcing/Offshoring,

  • Mar 1997 - Jul 2007

    (10 years, 5 months)

    Project Manager and Sales & Marketing Manager

    IBM, http://www.ibm.com

    Industry: Information Technology & Services, Computer Hardware, Storage and Data Solutions, Infrastructure, Datacenter Consolidation, Technology Refresh, Information Technology & Services, Computer Network & Security, BPO, Outsourcing/Offshoring,

  • Employment status
    Employee

Educational background

  • Aug 1992 - Dec 1993
    Colorado State University

    Marketing & Economics, Master's Degree - Business, Marketing & Economics

  • Aug 1989 - May 1992
    University of Northern Colorado

    Business Administration & Economics, Bachelor's Degree

  • Languages
    English (First language), Spanish (Good knowledge), German (Basic knowledge)

About me

Jody Ryan is ambitious and highly motivated while demonstrating creativity and thought leadership along with strong communication and marketing expertise.

Jody Ryan excels and enjoys working in the field externally and customer focused, driven and motivated in fast paced, high pressure, high risk environments.

Jody Ryan’s tenure of nearly ten years at IBM provided the opportunity to spend approximately six years in Project/Program Management and complex Team Management with the first four years focused in Sales, Marketing and Operations.

Jody Ryan has been part of solutions where the Technology scope included E911 Call Center Environments, Desktop/POS Rollouts, Digital Video Surveillance, Help Desk Operations, Hardware Acquisition, Software Rollout, Equipment Maintenance Offerings, Cabling and Network Infrastructure, Technology Refresh, Data Center Relocation, Technology Scrap and Disposal, Avaya based Telephony Solutions for Call Centers and Mission Critical Applications.

Specialization: Public Sector, Local, State and Government, Homeland Security, National Preparedness and Emergency Operations, Public Safety, Sales and Marketing, Project/Program Management, Vendor & Subcontractor Management, IT/Telephony Applications/Deployment Management, People and Team Management and PMP Membership.

__________________________________________________________________________________
HP Project #1:
Organization: Hewlett Packard – Business Process Outsourcing (BPO) and Global Delivery (GD) for external customer Philips (http://www.philips.com) headquartered in Netherlands.

Role: Project Manager representing GD for Global Infrastructure Deployment responsible for the infrastructure deployment of a datacenter located in Houston, TX, USA.

Activities:
•Project Scope: HP to provide infrastructure, managed services and manage the deployment of a “Buy-Sell-Hub” to support Philips supply chain worldwide.
•Managing the completion of critical work activities to ensure Project Schedule is on target for key "Go Live" Date.
•Managing the Implementation of Hardware components and configuration for Datacenter environment.

Skills:
•Manage physically diverse International team (approximately 12 people representing key Towers) to ensure completion of contractual requirements is on time and in budget.
•Work and manage cross divisions and across organizations, GD (Global Delivery) and BPO (Business Processing Outsourcing) in North America and EMEA.
•Managing Project by use of Core PM Disciplines, specifically for managing the completion of critical path work activities and coordination between multiple internal organizations.
•Managing the delegation of Project Tasks, Subprojects and Organizational Structure of extended Teams.

_______________________________________________________________________________________
HP Project #2:
Organization: Hewlett Packard – Business Process Outsourcing (BPO) and Global Delivery (GD) for external customer Molson Coors Brewing Company (MCBC) ( http://www.mcbc.com) headquartered in Denver, CO, USA.

Role: Project Manager representing GD for Global Infrastructure Deployment responsible for the infrastructure deployment of two datacenters located in Houston, TX, USA and Swindon, United Kingdom.
Activities:
•Project Scope: HP to provide infrastructure, managed services and manage the deployment of critical MCBC functions hosted by HP Datacenters worldwide.
•Managing the completion of critical work activities to ensure Project Schedule is on target for key "Go Live" Date.
•Managing the Implementation of Hardware components and configuration for Datacenter environment. Managing key IT Telephony Technical Components with external Telecom Service Provider.

Skills:
•Managing Project by use of Core PM Disciplines, specifically for managing the completion of critical path work activities and coordination between multiple internal organizations.
•Managing the delegation of Project Tasks, Subprojects and Organizational Structure of extended Teams.

_______________________________________________________________________________________
HP Project #3:
Organization: Hewlett Packard – Consulting & Integration (C&I), New York City Department of Information Technology and Telecommunications (DoITT) Includes New York Police Department (NYPD) & Fire Department New York (FDNY), NY, USA.

Funded by US Government Funds obtained through the Homeland Security Initiative.

Role: Project Manager for e911 PSAC Location responsible for the deployment of a Unified and Integrated Call Center representing the New York City Fire and Police entities.

Activities:
•Project Scope: HP to provide a new e911 Call Center for New York City, retro fit of existing call center, updating older legacy systems with latest e911 Software Call Taking Application to integrate NYPD & FDNY for a unified call taking approach.
•Managed multiple Vendors to ensure Project Schedule was on target for key "Go Live" Date. Managed Implementation of vendor deployment of Proprietary Hardware and Software for Call Center environment. Managed key IT Telephony Technical Components. Responsible to manage Contract Compliance while ensuring profitability for HP.

Skills:
•Managed Project by use of Core PM Disciplines, specifically for Vendor and Team Management and document compliance.
•Managed the delegation of Project Tasks, Subprojects and Organizational Structure of Team.
•Leadership Management of multiple Stakeholders within a highly political environment.
_______________________________________________________________________________________
IBM Project #1:
Organization: IBM (International Business Machines) – District of Columbia - Unified Communications Center (UCC) - e911 Call Center, Washington D.C., USA.

Role: Project Manager

Activities:
•Project Scope: IBM to provide the Telephony and Timing Subsystems for the District of Columbia, Unified Communications Center 911 Call Center. With the integration of Avaya Telephony functionality and Proprietary Software and IBM/OEM hardware.
•Managed vendor deployment of Proprietary Hardware and Software for Call Center environment.
•Managed and procured key IT Telephony Technical Components.
•Lead and orchestrated key Customer White Board and Solution Design Meetings.
•Ensured Contract Compliance and Public Sector Business Conduct Guidelines.

Skills:
•Leadership Management of multiple Stakeholders within a highly political environment.
•Managed Project by use of Core PM Disciplines, specifically for Vendor and Team Management and document compliance.
•Significant organizational and communication leadership with customer, vendors and team.
•Managed multiple Vendors to ensure Project Schedule was on Target as committed.
_______________________________________________________________________________________
IBM Project #2:
Organization: IBM (International Business Machines) – New York City Department of Education (NYCDOE), New York, NY, USA.

Role: Project Operations Manager

Activities:
•Project Scope: Multiple Subprojects managed in parallel, which included: Helpdesk, Cabling, Server Upgrade & Installation, Digital Video Surveillance and Security Installation and Consulting.
•Responsible for the management of component subproject teams.
•Maintained Vendor relations and ensured vendor communications were delivered while maintaining contract compliance.
•Responsible for Program Level Financial reporting and Program P&L's for a sizeable portfolio at Executive Level.

Skills:
•Managed the delegation of Project Tasks, Subprojects and Organizational Structure of Team.
•Leadership Management of multiple Stakeholders within a highly political environment.
•Managed customer, vendors and reported at Executive Level.
_______________________________________________________________________________________
IBM Project #3:
Organization: El Paso Independent School District (EPISD) - E-Rate Funded Program governed by the Federal Communications Commission (FCC)
Role: Project Manager

•Project Scope:
Multiple Subprojects managed in parallel: Helpdesk, Cabling between multiple locations using laid proprietary network channels laid by Time Warner, Network Electronics, Server Upgrade, Web & File Server, Video Carts and Fiber Internet Access.

•Responsible to ensure compliance with "Eligible Products and Services" and to maintain Program FCC Compliance.
•Managed key cabling implementation throughout the city with laid fiber networks and to multiple site locations to point of demarcation.
•Responsible for orchestrating critical customer meetings and provided as required assistance for Public Hearings.
•Responsible for the management of Hardware Deployment at multiple locations.
•Responsible for the management of the core Project Manager teams for multiple subprojects and Financial Operations team.
•Awarded by IBM to facilitate a multi-state Training Program for “Best in Breed” Strategic Approach for a new project.
•Responsible for the orchestration of new IBM Business Processes, including the development of critical subcontractor contract language that enabled revenue and cost recognition for IBM.
_______________________________________________________________________________________
IBM Sales & Marketing:

With Marketing and Communications experience from IBM (International Business Machines), Jody Ryan has had the opportunity to develop an understanding on how to deliver strategic opportunities and close deals successfully with clients.

Jody Ryan was responsible for strategically developing relationships with new core Vendors, Subcontractors and DBE’s (Disadvantaged Business Enterprises) that enabled IBM to successful leverage and win key opportunities.

Through the partnerships created by Jody Ryan with smaller subcontractors, Jody Ryan positioned these subcontractors on IBM’s “Approved Subcontractor List” and enable subsequent, follow-on business on projects leveraging across sectors.

Jody Ryan was responsible for generating Net New Maintenance and IT Product Sales and Services revenue for a multi-state region. Jody Ryan successfully met her targets and grew the IBM platform by providing quality and integrity to her clients. A significant amount of repeat business was generated even after Jody Ryan left the Sales and Marketing division because the customers simply enjoyed working with Jody to solution their IT needs.

Skills:
•Facilitated Live POS “Road Shows” and product demonstrations
•Development of Marketing Materials
•Managed direct Marketing Campaigns and Initiatives
•Product Development, Product Positioning
•Customer Presentations, Technical Overviews and participation in RFP/RFQ Responses
•Development of Customer Contracts, Change Requests and Presentations
•Formalization of the pricing and approval processes required internally
•Savvy and Knowledgeable on the latest Hardware, Software, Maintenance and IT Solution Offerings available and relevant for key Clients.
•Maintained High Levels of Customer Satisfaction throughout the entire Sales, Marketing and Closing Process
•Leadership role in Government Sponsored Programs for School Districts where IBM was selected as the Service Provider

Customer Base Included:
•Significant Fortune 500 Companies (Confidential)
•Public Sector/Government Entities (Including Airports, Port Authorities and City and County Government Entities)
•Small to Medium Sized Businesses (SMB)
_______________________________________________________________________________________
Performance Feedback:

C. Carson – Lead IT Solution Architect:
” I worked with Jody on the BPO Molson Coors delivery of our eSolutions suite. To put it plainly, Jody is AWESOME. I have never worked with a more capable, positive and competent person than Jody.
I was the lead IT solution architect for the delivery, and was ultimately responsible for the success of the eSolution delivery. The project was sold with extremely tight deadlines that seemed next to impossible to meet. This made for a very challenging environment.
Jody rose to the occasion, with strong leadership, effective project management skills, and excellent cross organizational collaboration skills. Jody developed strategies and plans and worked very closely with the team, resulting in a flawless delivery. She also reduced the turn around time for tasks from days and weeks, to hours!
I had worked on other deliveries with different PMs, and have never experienced such quality and efficiencies as those Jody provided.
I also found that Jody fostered a positive and motivational work environment for those who worked for her and with her. Jody's team was much more responsive, helpful, successful and innovative than those same people under different PMs for other BPO delivery projects.
Jody's superb leadership, coordination, and communication skills were critical to the success of the project. She expertly handled our resource requests and provided exactly the right skilled resources to ensure an on time delivery to our customer.
Jody is an excellent project manager, leader, and works extremely well cross-organizationally to get the job done. She is thorough, has excellent follow-through and addressed every issue with confidence and team work. I hope to work with Jody again in the future. Her positive attitude, collaborative nature and strong work ethic made her and her team an integral and valuable part of our delivery team.”

D. Salmon – Project Manager, PMP:
“I worked with Jody specifically on the Molson Coors project, where I was the IT Program Manager and responsible for the overall project. With extremely aggressive timelines and a complex infrastructure (2 new HP developed tools were being rolled out for the first time), Jody’s role was crucial.
Essentially, I relied on Jody (without any prior knowledge of her background/capabilities) and she proved to be an incredible asset and large contributor to the successful delivery of that project. To say I was impressed by her management skills and overall competency is an understatement.
Jody’s strong leadership skills, effective project management and perseverance in achieving the stated goals were impeccable.
I also can say that Jody constantly promotes effective communication within the team and to the stakeholders, and this was a key talent that allowed her to keep our disparate team focused and to co-ordinate and manage deliverables remotely.
As the project manager for the overall infrastructure deployment, Jody was also responsible for providing me with detailed project schedules and plans, team budgets and cost tracking, risk and mitigation plans, and she executed every task with dedication and commitment to the project.
Overall, Jody's leadership, management, communication, confidence, pleasant personality, and strong work ethic made my experience working with her incredibly gratifying.
I look forward to working with Jody on another project in the future.
She is an asset to any organization!”

L. Torres – Project Manager, PMP:
“You are one of the most knowledgeable Project Managers I’ve had the opportunity to work with and working with you is not only a pleasure but a continuing learning experience. Again, thank you!”

G. Subhabrata - Lead IT Solution Architect:
“I want to thank you for your help. You have been absolutely amazing in collecting all the documents I needed from GD to present to the customer.”

M. Andreotta – Global Delivery Account Manager:
“I can say that I have been impressed with Jody's work during MCBC and that others in BPO have also reported the same experience.”
 

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