Maram Zawaideh

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Maram Zawaideh

BSc.

Advisor, Strategy & Corporate Performance, Risk Management, Director of HR

(The company name is only visible to registered members)

  • Dubai
  • United Arab Emirates

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Personal information

Professional experience

  • Employment status
    Executive

Educational background

  • Sep 1982 - Jun 1986
    University Of Jordan

    Computer Science, BSc. Degree

    Computer Science, Programming, Software Development, Systems Analysis, Projects Management, MIS IT management

  • Languages
    English, Italian, Arabic

About me

Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an HONEST compliment, or the smallest act of caring, all of which have the potential to turn a life around.
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MARAM A. ZAWAIDEH
+971-50-4368770
mzawaideh@eim.ae , maramz@cyberia.jo
http://www.developmentex.com/member/maramzawaideh


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Personal Details:

DOB: 21/10/1965 Nationality: Jordanian

Address: Current – Dubai, UAE Mobile Tel: +971-50-4368770

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PROFILE

In addition to my bachelor degree in Computer Science, I have around 20 years of extensive experience where I have built a great deal of knowledge of variety of posts in different management areas as; Strategy & Corporate Performance & Excellence Management, Business Development Advisory & HR Senior Consultancy, Corporate HR Regional Management, HRMS, IT & MIS Management.

Moreover, I have great experience in professional & technical areas as; Policies & Procedures Analysis, Business & Process Performance Analysis, Strategic Planning, Business Planning & Business Process Reengineering, Systems Development and Programming.

My undergraduate studies revealed that I was more interested in computer science, mathematics, analysis, research and management than any other topic. Nevertheless, I learned about the various career opportunities available in HR. In addition, I have strong IT experience and skills, social communication capabilities beside my knowledge of labor law, HRM, IT, MIS, Policies & Procedures, Strategic Planning & development, Business Process-reengineering and Corporate Performance Management.



BIOGAPHY

Maram A. Zawaideh, BSc.
http://www.developmentex.com/member/maramzawaideh


I started my professional career as a programmer with SALCO Enterprises while pursuing my undergraduate degree. In the summer of 1986, I received my Bachelor ‘s Degree - BSc. in Computer Science from Jordan University.

After graduation, I continued working with a software company for one year during which I was involved in the design and development of several software packages.

Between 1987 &1990, I got extensive banking experience when I joined Petra Bank as an analyst programmer; programmed, designed & developed several banking systems, and conducted technical IT training.

In 1992, I joined the United Nations - ESCWA as an analyst programmer. During My tenure with the UN which lasted for about seven years, I got exposed to the field of Human Resources, which was not traditionally applied in the Middle East region in its real perceptions. From that point, my career took a drastic shift towards this interesting field. In the following year, I worked as an A. Human Resources Manager for Societe Generale Group, whereby I developed a variety of HR systems.

Moreover, I got extensive operations experience when I joined Arab Bank HQ. During that time, I developed Policies & Procedures related to different aspects on the bank's operations Risk Management & Human Resources Management.

As my resume indicates, I have around 20 years of extensive experience in areas such as Strategic Planning, Business Process Management, Customer Relationship Management & Support, HRM Consulting & Management Training and IT/HRMS. Furthermore, I have thorough experience in Corporate Performance Management, Change Management & Organizational Development with Best Practice Experience in Business Development and HRM.

In September 2004, I joined “Nuqul Group” as a Regional HR Manager, acted as a strategic business partner with regional management by developing the HRM philosophy and strategy, translating the strategy into actionable programs, leading the Human resource function of the organization & addressing all the HR core responsibilities.

In April 2005, I managed many projects as a Senior Management Consultant covering areas such as Business Development, Performance Management, Business Process Reengineering, Balanced Scorecard -BSC, Information Technology Management & Human Resources Management.
My specific focus is on HR, Corporate Performance Management, and Strategic Planning using BSC methodology as one of the most effective tools in a modern effective business development where practical solutions are tailored to meet corporate challenges.

I have extensive experience in the delivery of training programs covering different areas; designed & conducted a number of lectures & courses on Strategies & Goals-Setting & BSC methodology. I was noted by all attendants as an excellent trainer, effective in implementing customized management solutions.

I currently live in Dubai and has worked with Roads &Transport Authority as Business Development Expert in Strategy & Corporate Performance Excellence. I was the business advisor for the CEO of the Public Transport Agency.

My focus in RTA was to drive the Business Performance into excellence by identifying the major functions & KPI's accordingly that would reflect the actual Corporate performance in measurable quantitative figures.

I was also assigned as an Advisor, Strategy and Corporate Performance for Al Ain Municipality for one year.

I have always demonstrated modern effective management, leadership competencies, and have always taken additional responsibilities, thus reflecting my honest work ethics’ skill in organizing work for expeditious completion & ability to work under pressure

Therefore, I am confident that my qualifications along with my competencies, prior experience, job rotation, solid background, management, technical and analytical skills will prove immediate contribution in adding values to any business success.


RESUME

Maram A. Zawaideh

Tel: +971-50-4368770 (UAE)
E-Mail: mzawaideh@eim.ae , maramz@cyberia.jo
http://www.developmentex.com/member/maramzawaideh

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CAREER OBJECTIVE

Seeking a senior management position where highly skilled talented professional in Strategic Planning , Business Development, Corporate Performance Management and solid Human Resources Management practice are required to challenge the management of various Business Development related senior challenging Positions.

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WORK EXPERIENCE

Around 20 years of extensive & diverse experience in Global HR Regional Management, IT Management, Programming, Analysis, software support & application development, IMIS, HRM, Policies & Procedures Analysis, Strategic Planning & Corporate Performance Excellence Management, Business Development & Business Process Management at high professional scale

November 2010 - Present Elite RMC Group of Companies
Advisor, Strategy and Corporate Performance management
Director Of Group Human Resources Management
Advisor, Risk Management and Business development


June 2008 - July 2009
Advisor, Strategy and Corporate Performance Management
Al Ain Municipality, United Arab Emirates


September 2007 - June 2008
Free Lancer

• Business Development Expert, Strategy & Performance Excellence Advisor
• Human Resources Management advisor, Business Development & Management Training
• Best Practice and Implementation
• Coaching and Corporate Feasible solutions for more efficiency and effectiveness
• Balanced Scorecard Methodology for implementing successful Strategy
• Performance Management and Effective Key Performance Indicators measuring performance at all business level, Risk mitigation and Business Risk Management
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• Proper solutions for all business management perspectives;
• Building Corporate Strategy, Setting Targets at short, Intermediate and long term
• Cascading strategy within the entire business firm and ensure change management success and effective communication of the strategic directions and targets with clear transition roadmap & measured results.
• Ensure Proper business infrastructure of strategic partners within its organizational Structure mainly Business Development & Planning, Performance Management, HRM, RISK Management & Compliance, Business Operations, Sales, Marketing, Financial Management, Audit, Internal training & knowledge management and all other support functions.
Clients:


Qatar Commercial Bank - QATAR October 2007
Through Progress Management Consulting, Dubai – UAE

Future contracts:
1. Oils & Gas Company November 2007
2. Arab Bank Head Office – Amman, Jordan December 2007


March 2007 – September 2007 Business Development Expert
December 2006 – February 2007 Strategy & Performance Excellence Manager
Public Transport Agency – Roads and Transport Authority
Government of Dubai, United Arab Emirates

• Providing business advice to the CEO of Public Transport Agency on the international quality standard techniques & management methodologies based on best practice.
• Planning for the strategic directions of the agency towards the transformation into a stand – alone operating agency working under the corporate umbrella of Roads & Transport Authority.
• Supporting all operational , functional and support department & strategic business units to align with the corporate strategy, maintaining the strategic intents & objectives set at the corporate level.
• Ensuring a dedicated aggressive focus on change management concept in order to direct the management team towards focusing on target achievements with pre-agreed targets identified by the corporate authority at RTA.
• Maintaining the harmony of operations by setting aggressive SMARTER targeted objectives for challenging strategy focused plans that would satisfy an effective contribution in the strategic directions commanded by his highness Sheikh Mohammad Bin Rashid Al Maktoum regarding the higher strategic directions for Dubai.
• Managing the Corporate performance at the agency, by setting, analyzing & monitoring the performance using significant Key Performance Indicators KPI's that would reflect clearly the progress in each unit and department.
• In the excellence management role, Managing all the outcomes and KPIs and matching their performance level with the standards of Dubai Excellence Program.
• Providing support to all RTA departments, sections and teams in all perspectives; management, administrative and operational to ensure they all clearly & fully understand their strategic intents & objectives and aware of the targets aimed to be met.
• Acting as an extended arm of support to all facilitators of strategic mission and progress.


April 2006 – December 2006 Corporate Strategic Performance Manager
Roads and Transport Authority Dubai – United Arab Emirates
• Managing the corporate business performance at RTA in Dubai where more than 28 business units in 6 operational agencies are operating under the authority's corporate umbrella.
• Managing the Corporate Strategic Performance within the Authority, taking a lead in performance monitoring, for the timely production of Performance reports & providing an informed and analytical review of RTA activity, performance of business, workforce, training and development.
• Investigating adverse trends taking management action where necessary, and recommending the ultimate direction towards performance excellence and targets achievements being responsible for monitoring performance and compliance with set and choice targets.
• Leading the Authority activities related to performance management, planning, controlling and managing the development and maintenance of the systems, processes, and resources ensuring these activities are carried out effectively within the corporate framework in timely manner.
• Leading the implementation of the appropriate Key performance indicators & performance management plans across RTA business units and agencies.
• Leading and overseeing the provision of regular, timely and coordinated management information requirements of the corporate strategic performance assessment framework and corporate & external scrutiny in general.
• Providing advice on the policy and practice associated with performance review, quality assurance, information and communication technology and participate in the corporate management of the authority as a whole.
• Providing strategic direction for the management and development of the range of Key Performance Indicators for each business unit / agency within the Authority.
• Conducting training on the strategy, performance management & Business Development as a change management plan to establish the team work spirit & streamlining the Know-how regarding the Performance Management & other common management areas

April 2005 – April 2006
Senior Management & HR Consultant - Freelancer

Management consulting mainly in:

• Strategic Planning & Development, Business Management & Development
• Business Performance Management & Performance Measurement
• HR Management & Organizational Development, Communication & Change Management
• IT Management, Balanced Score Card Methodology & Tools and Business Process Re-Engineering
• Management Training in Strategic Planning, Creative Thinking, Leadership & Management, Balanced Scorecard, Performance Management & Measurement, Organizational Development & Human Resources Management Training.

CLIENTS:

• QATAR PETROLEUM
QATAR OIL COMPANY OPERATIONS FAIRMONT HOTEL - DUBAI
Organizational Manpower Building, Effective Succession Planning

• AL-KHAFJI JOINT OPERATIONS
KUWAIT GULF OIL COMPANY & ARAMCO GULF OPERATONS
FAIRMONT HOTEL – DUBAI STRATEGIC THINKING / PLANNING

• Central Bank of Iraq – Baghdad
Trained my clients on the implementation of a complete automated banking system and infrastructure for all banks and branches across IRAQ.
Phase 1 - Jordan: training, testing and assessment & evaluation of the system.
Phase 2 - Dubai, Advanced technical training, connectivity & administration.
Phase 3 - Train The Trainer

• Arab Bank – Head Office, Amman – Jordan
Balanced Score Card & Key Performance Indicators – KPI’s.

• United Insurance Company, Khartoum – Sudan
Balanced Scorecard Training & Implementation

• September 2004 – May 2005
Nuqul Group – Head Office Amman, Jordan

Regional HR Manager
Recruited as Regional HR Manager acting as a strategic business partner with regional management; developing the HRM philosophy and strategy and translating the strategy into actionable programs. Planned to lead the Human resource function of the organization addressing the following core responsibilities:
Recruitment & Retention:
Responsible for the company’s hiring process, retention strategies for the region & associated activities. Instituted a “Talent Management Program” for the constant prospecting of talent across the region.

Training & Development:
Managed, assessed and steered the implementation of the other designed / planned HR functions; established the building stones for the career & succession planning, conducted skills & competency assessment, identified the competencies’ gap analysis as a prerequisite for launching and facilitating the design of creative training & development programs based on competency gap analysis /staff, relevance, priority and budget.


Performance Management:
Created and overseen the performance review process to ensure effectiveness, compliance & communication within the organization.

Compensation & Benefits:
Conducted job analysis & Job Evaluation with Hay, prepared the job descriptions for all the functions in the group companies.
Rebuild, review & recommend the new salary scale & incentives based on Hay job analysis & salary survey; ensuring compliance with company policy & budget.
Communication & Change Management:
Implemented change management & communication strategy through focused & effective educational programs /sessions as a necessary step to maximize the employees understanding of the group vision & the impact of the strategy implementation on the business.

Development & Administration:
I have overseen all benefits including administration.
• Prepared Global HR strategic plan.
• Established a global HR Division for the group, with centralized HR functions where applicable.
• Set up and implemented the internal / external change management communication plan.
• Participated (with the executive management team of Nuqul group, along with Jaakkoo Poyry Consultants from Finland), in constructing the organizational structure of the group.
• May 2002 - August 2004
Arab Bank - Head Office Amman, Jordan
1- HR Development & Training Manager
2- Policies & Procedures Analyst
3- Cash Management and administration for all Arab Bank branches.

• June 2001 - May 2002
Societe Generale Bank-Jordan Amman, Jordan
Human Resources Assistant Manager

• September 2000 – June 2001
Rosary College Shmeisani, Amman
Title: Coordinator / Teacher - One Year Contract

• October 1999 – August 2000
AHLI Micro Financing Company ( AMC )
AMIR PROJECT / FUNDED BY AMIR - USAID & JORDAN NATIONAL BANK
Title: MIS Manager (USAID - AMIR Project) – One Year Project
• Successfully launched and managed the startup of a complete Management Information System - MIS for a newly established Micro financing company. Creating & managing HRM department.
• June 1998 - March 1999
Jordan Mortgage & Refinancing Company ( JMRC )
Title: IT Manager - Systems Analyst – One Year Contract

• March 1992 – January 1998 ( Relocated to Beirut – Lebanon, January 1998 )
United Nations Economic & Social Commission for Western Asia - UNESCWA - Amman
Title: Analyst Programmer
• Developed software applications that automated work-related processes for different sections or departments; Personnel, Budget & Finance section and purchase & transport unit.
• HR R&D officer at Personnel Section for five years during which I was involved in:
 Performance planning and reviewing, Performance Appraisal System (PAS).
 Implementation of training plan, health care benefits program, Attendance and leaves Plan.
 Compensation and job classification.
 Leadership, attitude survey, career planning and employee productivity program.

• July 1991 - October 1991 ( Part-Time, Project Basis )
CRC Company Title: Analyst Programmer

• September 1990 – June 1991
National Orthodox School
Title: Teacher & IT Curriculum Consultant( one year contract)

• September 1987 - September 1990 (The bank was put under Liquidation -1990 )
Petra Bank - Head Office Title: Analyst Programmer

• September 1986 - May 1987 ( Part Time, Project Basis )
Computer Software Company (CSC) Title: Programmer/Analyst

• January 1986 – September 1986 ( one year before university graduation )
SALCO Enterprises Title: Programmer

EDUCATION
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Sep 1982 - Jun 1986 University Of Jordan - Amman, Jordan

Bachelors Degree (BSc.) in Computer Science

Extensive international Business Development and HR management, Strategic Planning & Corporate Performance Management
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COMPETENCIES & LANGUAGES:

Excellent PC applications tools, software, IT skills, knowledge and experience at Mastery level.

Arabic - Native English - Fluent Italian – Basic

ADDITIONAL TRAINING:
• Balanced Score Card Management . Competency Gap Analysis
• Skills Management . Project Management
• Effective Presentation Skills . Time Management
• Job Evaluation & Classification . Micro financing & MIS
• Modern Human Resources Management . Performance Appraisal
• Corporate Performance Management . Performance Measurements
(Key Performance Indicators - KPIs' setting) . Business Process Management & Re-Engineering

SUMMARY OF COMPETENCIES:

• Positive Attitude, Dedication and perseverance, Strong Influencing skills, Positive Thinking, Team Work, Excellent Presentation skills and negotiation, Effective Communication and Effective Motivator.
• Proven excellent Strategic Planning, Corporate Performance Management & Human Resources Management skills, Training & Support.
• Excellent reputation as a creative, innovative programmer with PC proficiency, adeptness with various software and excellent programming skills.
• Recognized as an initiator, responsible, flexible, reliable, dedicated, competent, and multi-disciplined, with high caliber presentation, negotiation and closing skills.
• Fast track promotion through a series of increasingly responsible administrative management positions, Aggressive, initiative, well organized and socially active.
• Noted for leadership, social & communication skills, creating work policies and procedures and demonstrated ability to meet deadlines and work under pressure.
• Proven ability to handle multiple projects simultaneously, carrying tasks fully, insuring accuracy and efficiency with Solid organizational, interpersonal leadership & communication skills, and have launched a series of organizational development initiatives in corporation with new strategic plans for productivity / quality improvement.
• Strong attention to details with excellent planning, implementation, monitoring capabilities and project management skills.
 

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