Hi visitor, ( NO Dutch version here.....)
Nice that you take the effort to visit my about me page here on Xing.
It is work in progress.........keep tweaking all the time, so please visit me as often as you can.
If you arrived here while surfing please leave/send me a message, making good connections is the name of the game here and you never know how we may be able to help each other, now or in the near future.
Some personal info:
Let me introduce myself real short. My name is Marco van Velthuisen, I am an independent social entrepreneur, 38 years young, married with my lovely wife Esther and a very very very proud dad of my twins (boy & girl), of 4+ years old. We also have an English Bulldog of 6,5 yrs old.
A few of my hobbies are: home cooking & DeeJay-ing (with the vinyls and off course NETWORKING.
I am a very active on- and off line professional networker.
My business info: (I do a few things......)
My company: Manager Services Netherlands is the holding for several (inter) national associate partnerships, who have their service and readiness to help other (starting) business owners high on their list.
Among those companies are:
1. Hug Your Customer (
http://www.hugyourcustomer.nl)
2. The Productivity Factory (TPF) (
http://www.tpfeurope.com)
3. 5S Training (
http://www.5straining.eu)
4. Blackstar NL cooperation (online soon)
5. Manager Services van Velthuisen (
http://www.managerservices.nl) (also online soon)
Hug Your Customer.
Jan Mulder, founder of Hug Your Customer and a good friend and business partner of mine, recently gave me a book called Hug Your Customers written by Jack Mitchell.
Jack is a family man and business owner in Connecticut, USA. By reading his book I sensed that there was more. I got in touch with Jan and by exchanging our ideas and thoughts we got a business connection, and Jan granted me with the rights to help him leverage and expand on the ideas and lessons of Hug Your Customers.
Why is hugging important ?
The only way to stay in business is with customers. Knowing how to attract them, and how to keep them.
Hug Your Customer is a simple but winning approach to customer service, that a relationship is at the heart of every transaction. Hug Your Customer business philosophy is based on 'hugs', personal touches that impress and satisfy the customer, such as:
• Remembering the name of the customers dog
• Calling a customer to make sure he's satisfied after a purchase
• Knowing your customer's favourite sports
• Introducing customers to business contacts
• Letting your customer use your office to make a personal call
This is a proved theory, hugging works!
Hug Your Customer shows how any business can adept this philosophy to attract great staff, lower marketing costs, maintain higher gross margins and long-term revenues. At a time when customer service has become the difference between success and failure, Hug Your Customer shows you how this philosophy brings the results you're looking for.
Hug Your Customer is more than just customer service. It's about do you have a plan to conduct business, do you have the expertise to execute it and do you attract the right people to talk about it. Looking after your visibility and credibility.
If you want more information about this, I am just a phone call or e-mail away: +31 (0) 6 557 966 10 | marco@hugyourcustomer.nl
The Productivity Factory & 5S Training.EU
For these companies I work as a freelance (personal) coach, (group) trainer and adviser regarding change management trajectory's. The basis for these trajects are the 5S trainings.
That's where "LEAN" comes in my life. Once we are ready with those basics, we can start "hugging".
Take a look at this site to help you get an impression how we do things:
http://www.5straining.eu We also have our video course available in Dutch, English, Italian & Spanish right now. We also run a program called "Train the trainer". That's a program where we give you the education so you can sell and leverage the packages yourself.
Currently with TPF and 5S I am working on a project (expected 1,5 years) regarding change management & behavior of people in a medium sized automotive related factory.
If you want more information I am just a phone call or e-mail away: +31 (0) 6 557 966 10 | velthuisen@tpfeurope.com
Blackstar NL cooperative & Networking
BlackStar InnerCircles (BIC) are small groups of up to eight BlackStar members - ideally with a number of different Wealth Profiles to ensure a balance of natural strengths and skill sets within the group - who commit to supporting, mentoring, learning and inspiring each other for life.
Let me give you a quick idea how I mostly work regarding on line Networking:
As a professional in networking I am always looking for good contacts for myself but also to introduce to my clients, relations, friends, …. anybody who is asking me.
How do I do that?
1. I make a lot of connections, because I think that everybody has about 200 till 250 persons in his direct network.
2. I'll try to keep in touch with all those contacts, otherwise I hope they stay in contact with me.
3. If I have enough contacts in a part of a country, I'll try to help activate a local networking club, so the networking can go on offline.
4. If I get a question from a person or company, I'll first take a look within my network, and off course try to connect them.
I am also active on the following networks:
Ecademy
LinkedIn
Plaxo
Speedmeet
You can also Follow me and my things on Twitter: Marco_Twittered
I invite you to connect to me there as well.
My profile is on some other networking sites as well, Konnects, Hyves, Spock, Viadeo etc. etc.
If you (can) find me there, you are welcome to connect there too...........
Hug Your Customer
Marco van Velthuisen | Partner
For more information I am just a phone call or e-mail away: +31 (0) 6 557 966 10 | marco@hugyourcustomer.nl
