Mark Gutmann
BBA & Betriebswirt (VWA)
Key Account Manager(The company name is only visible to registered members)
- 22763 Hamburg
- Germany
Personal information
- Wants
- Kontakte
- Haves
- Personalentwicklung, Training, Coaching, Aus- und Weiterbildung, Qualitätsmanagement, Servicequalität, Prozessoptimierung und -outsourcing, Qualifizierungsprogramme und Zertifizierung in der Service- und Call Center Branche und darüber hinaus. Consulting. Wir konzipieren für Sie Qualitätsmanagement- und -sicherungssysteme im Personalbereich, setzen diese um und begleiten die Projekte, wir moderieren Betriebsvereinbarungen. Und ganz neu: Training-on Demand. Unsere 90 Trainer stehen stehen bereit, sehr kurzfristig Ihr PE Team aufzustocken und Engpässe zu überbrücken. Sprechen Sie uns an, wir finden eine Lösung.
- Interests
- Business, Ski & Snowboarden, Surfen, Fussball (SGE und St.Pauli), APAC, Musik, Gitarren, Hamburg
- Groups
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Professional experience
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Apr 2011
- present
(1 year, 2 months)
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(The company name is only visible to registered members)
Industry: Consumer Services
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Apr 2011
- present
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Sep 2009
- Mar 2011
(1 year, 7 months)
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itCampus Software- und Systemhaus GmbH - A SOFTWARE AG COMPANY, http://www.itcampus.eu
Industry: Information Technology & Services, Communication Technologies
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Sep 2009
- Mar 2011
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Jan 2003
- Aug 2009
(6 years, 8 months)
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STRATECO GmbH & Co. KG, http://www.strateco.de
Industry: Information Technology & Services, Unternehmensberatung, External Marketing, Mobile Marketing, Projektmanagement, Research, CRM, CIM, Service Automatisierung, Voice Portale, IVR, ASR, TTS
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Jan 2003
- Aug 2009
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- 2007 - 2009
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Praxisleitfaden Mobile Marketing, http://www.absatzwirtschaft.de/mobile-marketing
Industry: Telecommunication
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- 2007 - 2009
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SPEECH Community, http://www.speech-community.com
Industry: Marketing & Advertising
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- 2003 - 2009
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Initiative VOICE BUSINESS, http://www.voicedays.com
Industry: Information Technology & Services
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- 2003 - 2009
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1st Level Customer Support (voice-xml testcenter platform)
VOICE Community, http://www.voice-community.de
Industry: Information Technology & Services
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- 2003 - 2009
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Praxisleitfaden Sprachdialogsysteme, http://www.strateco.de/voicestart.asp
Industry: Information Technology & Services
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- 2003 - 2009
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Contact Center Trends, http://www.cc-trends.de/
Industry: Telecommunication
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Nov 2002
- Jan 2003
(3 months)
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Industry: Information Technology & Services
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Nov 2002
- Jan 2003
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Oct 2001
- Oct 2002
(1 year, 1 month)
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Smith&Jessen, http://www.smith-jessen.de
Industry: Staffing & Recruiting
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Oct 2001
- Oct 2002
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Dec 1999
- Oct 2001
(1 year, 11 months)
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Bark&Cie., http://www.jobvision.com
Industry: Staffing & Recruiting
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Dec 1999
- Oct 2001
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Jan 1998
- Nov 1999
(1 year, 11 months)
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Korn Ferry Intl., http://www.kornferry.com
Industry: Staffing & Recruiting
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Jan 1998
- Nov 1999
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Jan 1997
- Jan 1998
(1 year, 1 month)
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Hyperion Solutions, http://www.hyperion.com
Industry: Computer Software
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Jan 1997
- Jan 1998
- Employment status
- Employee
Educational background
- Mar 2009 - Feb 2010
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Avans Hogeschool University of Applied Sciences
BWL, Bachelor of Business Administration
Business Strategy & Marketing
- Apr 2004 - Apr 2007
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Verwaltungs- und Wirtschaftsakademie
Betriebswirtschaftslehre, Betriebswirt
Marketing und Organisation
- Apr 1994 - Apr 1999
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J.W.Goethe Universität Frankfurt
Germanistik und VWL
Linguistik (Systematische Sprachwissenschaft)
- Languages
- German (First language), English (Fluent), Spanish (Basic knowledge), French (Basic knowledge), Italian (First language)
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Contacts
Oliver Erckert, Chris Karagiannis, Robert Babic, Jens Jankowski(More contacts may only be viewed by registered member)