Mathias Henkel

Berufserfahrung von Mathias Henkel

• Bis heute 7 Jahre und 2 Monate, seit März 2017

  Director Dynamics CRM Cloud Support Americas/EMEA

  Microsoft Corp.

  Leading a team of 250+ managers and professionals in EMEA and Americas (US, LATAM, Canada) in Support Engineering for Microsoft's Dynamics 365 (CRM) Business. Developing global strategies (and driving execution) for creating business Impact, customer success and cloud transformation for Microsoft and our Partners and customers. Global responsibility for working with Development and Service Engineering teams to jointly drive product and service improvement.

• 3 Jahre und 4 Monate, Nov. 2013 - Feb. 2017

  Director EMEA Global Business Support Dynamics

  Microsoft EMEA

  Leading a team of 150+ managers and professionals in 24 countries in Support Engineering and Premier Support Field Engineering for Microsoft's Dynamics Business in Europe, Middle East and Africa. Developing EMEA and global strategies (and driving execution) for creating business Impact for Microsoft and our Partners and customers, but also responsible for all up operational and business KPI's for running a High Performance Technology advisory organization.

• 6 Jahre und 4 Monate, Juli 2007 - Okt. 2013

  Director Enterprise Services / Mitglied der Geschäftsleitung

  Microsoft Schweiz GmbH

  Leading a team of 150+ managers and professionals in Strategy Consulting, Project Execution, Support, Sales, Operations and Finance. Quick turnaround within six months in 2007 to re-establish profitability and growth. Doubled revenue in 5 years, tripled profitability. Average annual revenue growth rate of 20% for the last five years. Focus on people coaching, development and team performance. Member of country executive management team.

• 1 Jahr und 9 Monate, Okt. 2005 - Juni 2007

  Leiter Kunden- und Partnerzufriedenheit / Mitglied der Geschäftsleitung

  Microsoft Schweiz GmbH

• 3 Jahre und 6 Monate, Apr. 2002 - Sep. 2005

  Global Business Manager

  Microsoft Schweiz GmbH

• 1 Jahr und 5 Monate, Okt. 2000 - Feb. 2002

  Vice President Corporate Solutions / Mitglied der Geschäftsleitung

  Alcatel

• 4 Jahre und 9 Monate, Jan. 1996 - Sep. 2000

  Director Marketing

  Alcatel

• 4 Jahre und 4 Monate, Sep. 1991 - Dez. 1995

  Product Manager

  Alcatel