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• Melcom Copeland

Personal information

• Wants

  •Online Gaming, Sportsbook, Sports Betting, EPOS, Bet Capture, Self-Service Betting Kiosk Terminals, Betfair Consultant, Betting Exchanges •Relationship building and consulting appointments with IT Global Sourcing (Offshore Outsourcing), Business Technology Optimization, and Managed Services organisations. •Relationship building and consulting appointments with firms seeking interested in exploring Business Optimization, Managed Services and Outsourcing engagements. •Call Centre/Contact Centre Consulting and Management

• Haves

  ---------------------------------------------------------------------------------------- • Deeply knowledgeable in IT operational support functions relating to business processes and cross-organizational structures • Ability to analyse processes and organizational structures and link to overall outsourcing and cost model optimization solutions. • Utilisation of business transformation, change management approaches and best practices. ----------------------------------------------------------------------------------------- [Languages] • English (Mother tongue) • French (Advanced Intermediate - Business and Conversational) Specialties: [IT GLOBAL SOURCING - OFFSHORE OUTSOURCING] • New Business Development • Engagement Management • Relationship Management • Solution Vendor Evaluation & Sourcing • Systems Integration • Application Life Cycle Management [CALL CENTRE & CONTACT CENTRE MANAGEMENT] • Operations Management • Senior Technical Support Manager • Escalations Management • Service & Support Delivery Management • Customer Relationship Management • Global Multi-lingual Service Desk Management

• Interests

  [IT GLOBAL SOURCING - OFFSHORE OUTSOURCING] • New Business Development • Engagement Management • Relationship Management • Solution Vendor Evaluation & Sourcing • Systems Integration • Application Life Cycle Management [CALL CENTRE & CONTACT CENTRE MANAGEMENT] • Operations Management • Senior Technical Support Manager • Escalations Management • Service & Support Delivery Management • Customer Relationship Management • Global Multi-lingual Service Desk Management

• Organizations

  Ecademy, LinkedIn, Betfair Developers Program

• Groups

  

• Employment status

  Entrepreneur

Educational background

• Languages

  English, French