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Professional experience (16 years, 2 months)
(2 years, 9 months)
- Sep 2010 - present
- Aug 2010
(3 years, 6 months)
- Mar 2007 - Aug 2010
- Mar 2010
- Nov 2009 - Mar 2010
- Mar 2010
(2 years, 1 month)
- Mar 2008 - Mar 2010
- Sep 2008
- Mar 2008 - Sep 2008
- Apr 2008
- Aug 2007 - Apr 2008
- Dec 2007
- Mar 2007 - Dec 2007
- Feb 2007
(2 years, 8 months)
- Jul 2004 - Feb 2007
- Jun 2004
- Jul 1998 - Jun 2004
- Jun 1998
(1 year, 3 months)
- Apr 1997 - Jun 1998
- Employment status
- 1995 - 1996
- Sep 1990 - Jun 1994
BSc (Hons) in Data Processing and Information Systems
Mike is currently a senior business analyst for DHL's European aviation network. Previously he worked as an IT consultant specialising in project management, IT service management and off-shoring. He has more than 17 years of international business experience in the HR, finance, communications, logistics, manufacturing and aviation sectors, has been living in Germany since 1996 and has fluent German and English (his mother tongue) as well as British and German citizenship.
09.2010 – current: DHL Hub Leipzig GmbH, Germany (DHL Express, Air Networks Europe)
Senior Expert Business Analyst
Reporting to the Managing Director of DHL Express, EU Network Control Group.
Tasks include: fleet management for three European jet aircraft fleets (ca. 50 aircraft); leadership of a project to phase-out a fleet of 13 wide-body aircraft; supporting DHL Global Aviation in the preparation of business cases and strategy concepts for example for the procurement of new aircraft, introduction of a new pilot salary tariff and fleet deployment concepts; aviation service performance management.
03.2007 – 08.2010: Self-employment, Champion IT Consulting, Taucha (near Leipzig), Germany
Freelance IT Consultant
03.2008 - 08.2010: IT Management Consultant for ccc-software GmbH
01.2009 Consultancy in project management and software development for the aquisition of an MES development project in semiconductor field.
03.2008 - 09.2008: Project Management MES Systems. Project for the implementation and roll-out of MES systems for a major photovoltaic panel manufacturer.
07.2007 - 04.2008: IT Management Consultancy. Project for rolling-out a reverse logistics system for handling inbound faulty goods to a new logistics centre in the Netherlands.
Client: Nokia Siemens Networks OY, Finland
04.2007 - 12.2007: Consultancy in IT service management, off-shoring, IT project management, requirements analysis and specification, sales and pre-sales support. Currently managing a SW development project in collaboration with Extentia Ltd, India, of an internet-based Travel Management System (planning, booking and reimbursement of expenses for business travel).
Client: Stratos Software GmbH, Zwenkau (near Leipzig), Germany
03.2007 - 05.2007: Requirements analysis and specification for a system migration project
Client: Trigon Consulting GmbH, Munich, Germany
07.2004 – 02.2007: Siemens Business Services (SBS) GmbH & Co OHG, Leipzig, Germany
IT Service and Project Manager
from 01.2007: Moved to the SBS transitional company with the aim of starting up own business
from 07.2006: Project management for the roll-out of the SBS-wide, Remedy-based, IT service management system for Siemens Global Operations, Shared Services, to five world-wide “Global Production Centers” (service delivery centres)
from 07.2004: Continuation of IT service and project management activities (see below) following a transfer of undertakings (TUPE) from Siemens AG to SBS
09.1999 – 06.2004: Siemens AG, Information & Communication Networks / Mobile, Leipzig, Germany
from 01.2003: Management of the IT services (according to ITIL principles) and projects which support the Siemens Mobile Networks global spare-parts logistics services
• Off-shoring transition project in which IT services incl. software development, service desk and support were outsourced to Siemens Information Systems Limited in Mumbai, India. Results: 71% reduction in annual support and development costs from 250 T€ to 72 T€
• Introduction of the spare-parts logistics IT systems and processes for Siemens Shanghai Mobile Communications in Shanghai, China. Results: savings of 520 T€ over the first three years
• Project work on the alignment of the spare-parts logistics processes and IT systems due to the merger of the Siemens Networks and Mobile divisions
Responsibility for all operational IT service processes (e.g. incident, problem, change & release management) as well as service planning and service level management. Success criteria included cost reductions and adherence to service level objectives as well as the on-time delivery of software releases.
Business process analysis, modelling and optimisation. Requirements analysis and specification of changes and enhancements based on process changes, business change requests and legal requirements. Success criteria included quality increases (reduction of post-implementation errors and problems) as well as adherence to Sarbanes-Oxley Act regulations, tested by KPMG audits.
from 09.1999: Development of planning and optimisation systems for mobile telephone networks based on Sun Solaris (UNIX) systems using object-oriented methods and C++. Tasks included software architecture, design, development and test as well as project coordination
07.1998 – 08.1999: Siemens AG, Automation & Drives, Production Logistics, Leipzig, Germany
Logistics planning for a semi-conductor factory (“Fab of the Future” project) for Infineon Technologies, Dresden. Cooperation on a logistic concept with the main focus on material flow control and wafer transport logistics
04.1997 – 06.1998: CCC Campus Computer Center GmbH, Leipzig, Germany
Development of UNIX and Windows-based industrial client-server systems (production capacity planning and optimisation systems, warehouse management systems) and a customer relationship management (CRM) system
08.1996 – 03.1997: Self-employment, Leipzig, Germany
Freelance English Teacher (of business English)
Clients: Linguarama und Berlitz, Leipzig, Germany
07.1996: Emigration to Germany
10.1995 - 07.1996: Ventura Limited, Leeds, U.K.
Systems Analyst / Software Developer
Development of credit management systems for credit card providers’ private and business customers using Natural/ADABAS on IBM mainframes
10.1994 - 09.1995: Keith Platt Insurance Limited, Wakefield, U.K.
Development of UNIX-based private car and taxi insurance systems
1990 – 1994: Studied for BSc (Hons) at University of Leeds, U.K.
08.1987 – 09.1990: Eagle Star Insurance Company Limited, Cheltenham, U.K.
Development and support of personnel (human resources), payroll and expenses systems on IBM mainframes using COBOL, PL/1 and Easytrieve Plus
10.1995 – 06.1996: Language Centre, Leeds Metropolitan University, Leeds, U.K.
Trinity College Certificate in the Teaching of English to Speakers of Other Languages (TESOL), Grade B
10.1990 – 06.1994: University of Leeds, Leeds, U.K.
Bachelor of Science with Honours - Bsc(Hons) - in Data Processing and Information Systems, Grade IIi
09.1980 – 07.1987 St. Benedict’s RC Comprehensive School, Cheltenham, U.K.
Ordinary, Ordinary Additional and Advanced Levels
Knowledge and Skills
The Basis of Successful Project Leadership,
Project Management Basis Training for the Telecom. and IT Industries,
Business Process Modelling (Create & Analyse Models using the ARIS Toolset),
ITIL Foundation Certificate in IT Service Management,
Introduction to Claim Management,
Quality Assurance / Test of Object Oriented Systems,
Object Oriented Analysis and Design using UML, Design Patterns,
C++, Visual Basic, Oracle Developer 2000, SQL, Uniface, COBOL, PL/1, Natural, Easytrieve Plus
Windows (XP / 2000 / NT / 95), UNIX, IBM MVS
Sybase, Oracle, MS Access, MS SQL Server, ADABAS
OOA/D (Object Oriented Analyse / Design, Design Patterns)
SSADM (Structured Systems Analysis and Design Method)
Information Technology - SW-Development, IT-Service Management, IT Project Management, Off-Shoring,
Logistics, Spare-part Logistics for Communication Networks , Wafer Transport Logistics in Semiconductor Manufacturing,
Telecommunications – Mobile Networks,
Financial – Insurance, Credit, Personnel / Human Resources, Payroll and Expenses,
Manufacturing Industry – Plate Glass
English (mother tongue)